Address:
975 Terminal Way, Elko, NV, 89801, United States
Phone:
(1) 775-738-4426
Hours of Operation:
Sun 8:30 PM - 10:00 PM; Mon 8:30 AM - 6:00 PM and 8:30 PM - 10:00 PM; Tue - Wed 8:30 AM - 6:00 PM and 9:00 PM - 10:00 PM; Thu - Fri 8:30 AM - 6:00 PM and 8:30 PM - 10:00 PM; Sat 8:30 PM - 10:00 PM
Holiday Hours:
2024
CHRISTMAS December
25 closed - closed
2025
NEW YEAR January
1 closed - closed
If flying in, the rental counter is within the terminal with a short walk to the car lot.
Cancellation Policy
Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter.
LDW is taxable.
If LDW is not accepted, the customer is financially responsible for the full value of:
Exceptions:
In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.
In Illinois, if LDW is not accepted, the customer is financially responsible for up to the full value of the vehicle.
In cases of theft not due to the customer’s negligence, the customer liability would vary based on the vehicle group rented, ranging from $5,000 to $40,000.
If the theft occurs due to the customer’s negligence or complicity, the customer is financially responsible for up to the full value of the vehicle.
Canceling LDW
Once LDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.
Exceptions:
Customers who rent in New York and purchase LDW in New York can decide to cancel this service at no charge, within specific guidelines:
Loss of Use
The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).
Global insurance coverages are always subject to change. Please verify at time of rental.
Avis accepts most major credit cards as credit identification at the time of rental. The renter's name must be on the credit card.
Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa. Some locations may not accept each of the referenced cards.
Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:
While this hold is in place, the funds will not be available for your use. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.
Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.
Only customers ages 25 years and older may rent using a check/debit card. If you plan to use a check/debit card, please read the requirements below and bring all necessary documents with you at the time of rental. Note that all documents must be in the name of the renter. If you fail to comply with all necessary requirements, you will be unable to rent using a check/debit card.
1. Check/Debit Card Requirements: Participating locations will accept a Debit card, however, it must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of age. The check/debit card must be embossed with the renter's name. No pre-paid, loadable or payroll cards are accepted. The full deposit amount needed at the time of rental as noted in the "Additional Fees and Credit Holds" section must be available on the check/debit card account.
2. Car Groups: At the time of rental pickup, a check/debit card can be used for the required deposit for only these specific vehicle classes: Economy cars, Compact cars, Intermediate cars, Standard cars, Full-Size cars, Hybrid cars, Premium Cars, Compact SUV's, Intermediate SUV's, Standard Rec SUV's, Standard SUV's, Minivans, Standard Elite SUV's, 12 and 15 Passenger Vans, Premium 15 Passenger Vans, Mid Size Pickups, Medium Cargo Vans or Moving Trucks. A check/debit card cannot be used for any other vehicle classes.
3. Deposit Information: Avis will secure a deposit from your account as noted in the section entitled "Additional Fees and Credit Holds". Avis reserves the right in its sole discretion to request extra value based on certain factors as we deem appropriate. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. Upon returning the vehicle, Avis will refund the unused portion of the deposit subject to your banks procedures. The credit may take up to 2 weeks to be deposited by your bank. If you fail to return the vehicle as agreed, Avis will obtain additional deposits from your account to cover the rental charges. Avis is not responsible for any returned checks or overdrafts based on this policy. In the United States, check/debit cards can be used at the end for payment of rental charges. Prepaid debit/gift cards are accepted at time of return only.
4. Additional Qualifying Documents: In addition to a valid driver's license (see the "Driver's License Requirements" section for details) and bank-issued check/debit card embossed in the renter's name, one additional qualifying document with the same address as the driver's license is required. If the addresses do not match, a second qualifying document is required. Qualifying documents differ depending on if you are a Utah resident or a non-Utah resident. Qualifying documents cannot show a past due or negative account balance, negative account activity or disconnect notice.
- Utah residents must bring a current copy (within the last 45 days) of renter's contracted cellular phone bill, home telephone or utility bill, bank statement, mortgage statement, paycheck stub or insurance statement/policy declaration showing their name and local address.
- Non-Utah residents may present an air travel confirmation indicating their return information (flight number/date/time) in lieu of the additional qualifying document as noted above.
5. Damage Coverage: For all bank-issued check/debit card customers, you must cover potential damages to our vehicle while out on rent. You can do this in one of three ways:
A. Loss Damage Waiver (LDW) - LDW can be purchased at the time of rental. LDW relieves the renter and authorized additional drivers of financial responsibility if the Avis car is damaged or stolen while under rental contract subject to compliance with all terms of the rental agreement.
B. Damage Deposit - Leave a $1500.00 damage deposit charged to the bank-issued check/debit card. The renter will then be held responsible for any and all damages to the Avis vehicle regardless of fault. The damage deposit may be applied to the cost of any damages.
C. Personal Insurance Policy - Present a current valid insurance card in the renter's name showing that full comprehensive and collision coverage transfers to cover the rental vehicle. This will be confirmed by a Avis representative by contacting a representative from the insurance company. If your insurance transfers to the rental, the LDW may be declined and the $1500.00 damage deposit waived.
At time of rental, driver must present a valid drivers license in the drivers name that includes photo identification. We will not accept a photocopy, electronic copy, fax or ticket in lieu of physical license in hand. All drivers must have a safe driving record. You may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles check. Based upon such search, Avis reserves the right to deny a rental opportunity.
Military Extensions are honored as per the restrictions or limitations each issuing state allows.
Foreign licenses (any license issued outside of the United States) are acceptable as long as it can be determined that the document presented is a valid drivers license and must be accompanied by a valid passport. An international driving permit (IDP) issued in a country other than the U.S. will be accepted as an English translation of a foreign license. An IDP is not valid without the accompanying foreign license.
A major credit card is required when presenting a non-U.S. issued driver's license. Additional documentation, including return air travel itinerary and local address verification, may be required.
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.
The additional driver fee is $16.99 per day per driver.
Avis at this location rents to customers ages 21 years old and up. See below for specific requirements and restrictions by age category:
Customers 21-24 years old -
Customers 25 years and older -
At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:
Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.
Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:
1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car’s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.
Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.
2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return. If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.
3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.
Renters who have indicated a country of residence outside of the US will be required to present a non US issued drivers license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate.
If you have added any of the following rental options to your reservations, terms and conditions may apply.
GPS:
Gas Service Option
Extended Roadside Assistance
SiriusXM®
Other Options
View the Avis Rental terms and conditions.
If you are booking with Amazon Benefits, additional Amazon Terms and Conditions apply.
Opt-in
Avis Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.
Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Avis profile at Avis.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.
Help
To get help, text "HELP" in response to a text message or email custserv@avis.com or call 1-800-352-7900.
Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless.
*T-Mobile is not liable for delayed or undelivered messages
Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile
Complete Terms and Conditions & Privacy Policy:
Warranty
Avis will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.
Privacy
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www.avis.com/privacy.
Fee
Avis does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Avis assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.
Towing is not permitted. Vehicles cannot be used to tow or push anything. A trailer hitch cannot be installed on the vehicles.
Vehicles rented at this location that are returned locally may not travel into the state of New York and beyond which includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. Travel to all remaining contiguous states is allowed. One-way rentals are permitted to all states if rates and car availability are displayed. Travel into Canada and Mexico is not allowed.
ALL RENTALS: must be returned to the originating rental location unless authorized, in advance, as evidenced in writing on the rental agreement. Vehicles returning to an unauthorized location will be subject to a drop charge equal to $0.75 per mile driven or $500, whichever is greater, and a rental rate surcharge. Any unauthorized drop fee should not exceed $2000 regardless of mileage. Based on availability, one-way rentals may be allowed to some U.S. cities. Vehicles at this location cannot travel into: Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.
Traffic and Toll Violations
Renter assumes responsibility for any and all tolls, parking and traffic violations during the term of the rental. Renter hereby authorizes Avis to release his/her rental and charge card information to Verra Mobility, or other similar contracted processor, for the exclusive purpose of processing and billing for tolls; fines, penalties and fees (violations). Renter agrees to pay, upon billing, an administrative fee up to $50 for EACH unpaid violation incurred during the term of this rental. Renter understands and acknowledges that this automatic payment of violations may cause renter to lose the ability to contest violations and fines. Renter also agrees to pay the cost of a flat, daily convenience fee of $3.95 per day during the rental once an e-Toll transaction occurs, even if there are no additional e-Toll transactions. This is in addition to the actual cost of the toll(s). The rental period service fee for e-Tolls is capped at $19.75 per rental month of a rental agreement. Renters can avoid the daily e-Toll convenience fee by using their own electronic toll device, or by avoiding cashless tolls and paying all tolls in cash. Renter agrees to indemnify and hold us and Verra Mobility or other similar contracted processor, harmless for any tickets, citations, fines, penalties and administrative fees.