Address:
Departures Terminal 1, Dubai, XX, United Arab Emirates
Phone:
(971) 4 5186733
Hours of Operation:
Sun - Sat open 24 hrs
If flying in, the rental counter is within the terminal with a short walk to the car lot.
We accept all major Credit Cards (MASTER, VISA, JCB, DINERS, AMERICAN EXPRESS
AND UNION PAY), Avis Charge Cards, Avis Vouchers or Corporate LPO(s), as method of
payment(s).
Local Purchase Orders (LPOs) are accepted from companies who are already registered locally/internationally with AVIS UAE and meet all the required criteria.
Credit card should be valid for a minimum of 3 months from the day of Rental and must be physically available at time of vehicle collection. Please note that in all cases, DEBIT CARDS, PREPAID, RECHARGE, APPLE PAY, GOOGLE PAY or VIRTUAL CREDIT CARDS are not accepted as 'security'.
Russian Bank credit cards: As advised by international credit and debit card issuers, we are temporarily not accepting credit/debit cards issued from Russia and/or Russian Banks.
In case of refunds, the customer has to provide another acceptable refund platform to Avis UAE subject to approval to process the refund.
Deposit
The estimated cost of the rental, value added services and insurance charges are payable in
advance.
A credit card is mandatory for any reservation, except in case of Full Credit Voucher. A Pre-
authorization is taken at the time of rental which includes insurance excess amount and any
unforeseen charges such as Fuel, Traffic Fines, Toll Gate Fees, Damage Charges etc. Pre-
authorization amount on credit card is between AED 3000-5000, depending on rented car group.
AED 3000 will be held for group A,B,C,D, E, J & K and AED 5000 will be held for remaining groups F,G,H,I,L,M,N,O&P.
We keep pre-authorization amount until we receive confirmation regarding Traffic Fines and
Toll Gate Fees from RTA (Roads and Transport Authorities). It may take up to 15-21 working
days from the date of transaction to release the blocked amount (pre-auth) on the credit card.
Debit cards are not accepted as a mode of security. We do accept debit cards only for payments.
Requirement to bring a valid driving licence with you.
All drivers must have a valid driving license held for a minimum of one (1) year.
Physical Driving permit should be presented at the time of rental pick up and carried during your rental period.
1. UAE Residents
A valid UAE driving licence is a must.
Please note that driving without a valid UAE driving licence when on Residence or Employment Visa is a violation of the UAE Law & AVIS UAE will refuse to rent.
2. Non- UAE Residents
All non-UAE residents are required to hold a valid International Driving License along with
their National Driving License, except drivers holding driver’s license from the following
countries. Please visit the link UAE Government for on time updates.
Original license should be from the same country as the passport issuing country if not should provide required visa/ID documents to prove valid permanent residency of the country where the licence is issued.
GCC COUNTRIES:
Bahrain, Qatar, Kuwait, Saudi Arabia, Oman
EUROPEAN COUNTRIES:
Lithuania, Portugal, Hungary, Bulgaria, Latvia, Serbia, Luxembourg, Iceland, Estonia, Cyprus, Slovakia, Slovenia, Malta, Albania, Romania, Germany, Italy, Switzerland, Poland, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Austria, France, Britain, Norway, The Republic of Montenegro, Ukraine
NORTH AMERICAN COUNTRIES
Canada, United States of America
EAST ASIAN COUNTRIES
Japan, South Korea, Israel, Azerbaijan, Uzbekistan, Hong Kong, People's Republic of China, Australia, New Zealand, Singapore
AFRICAN COUNTRIES
South Africa
and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required.
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Off-road Driving
Not Allowed. Customer is fully liable for any damage or additional costs.
Rule of Road
Drive on the right hand side.
Weekend
Saturday and Sunday
Collection of your reserved vehicle
A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from its collection due date/time. Any collection after the mentioned 6 hours will be subject to availability.
Breakdown Recovery Service
In the unlikely event of a breakdown, kindly contact the Call Centre on 800 AVIS (2847) or +971 4 330 7272 The service is available 24/7; fees vary depending on the location.
Repairs and Maintenance
All repairs and maintenance must be carried out only at AVIS workshops. Customer is fully liable for all damages and additional costs in case of own repair, changing parts of the vehicle or maintenance.
Use of the rented vehicle
AVIS vehicles are to be used for non-commercial passenger transportation only. Valet charges will apply for pet’s transportation or misuse of the vehicle. Only authorized drivers, stated on the rental agreement are allowed to drive an AVIS vehicle.
This is subject to Avis UAE driver qualification and will be charged at AED 20.00 per day, AED 105.00 per week up to a maximum of AED 150.00 per contract.
This is subject to AVIS downtown locations which are not open 24 hours. For drop-off out of opening hours, the vehicle should be returned to any of the Avis Airport offices which are open 24 hours.
The renter can request for a car collection as per Collection terms at extra cost based on location.
Minimum age is 21 years old for groups A-E, J-L. For all other car groups minimum age is 25 years. There is no maximum age limit.
If you cancel your booking 72 hours prior to your vehicle pick up date/time no cancellation charges will apply and the amount will be refunded.
If you cancel your reservation within 72 hours prior to the rental pick up date/time
shown in your booking, a fixed cancellation fee, similar 3-day rental amount will be
applied.
Same condition will apply for reservations made and cancelled within 72 hours of the rental pick up date/time.
If you have rented for less than 3 days, no refund will be applicable.
There is no refund if the Renter fails to show up for a rental that has not been cancelled prior to the pick-up date/time.
The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes from the elapse of the term agreed. In the event of the late return of vehicle exceeding the grace period, AVIS UAE reserves the right to make an additional daily charge at the prevailing rate, including fees for the options taken for each day.
Delivery and Collection services are available, on request, subject to driver and vehicle availability. For Delivery and Collection, reservations must be made via our Call Centre on 800 AVIS (2847) or +971 4 330 7272 or via email on callcentre@avisuae.ae
Delivery and Collection in different emirate a one-way fee will apply:
| FROM | TO | AED |
| Dubai & Northern Emirates Locations | Abu Dhabi or vice versa | 300 |
| Dubai & Sharjah | Northern Emirates or vice versa | 200 |
| Abu Dhabi | Ruwais or vice versa | 500 |
| Dubai | Ruwais or vice versa | 800 |
There will be no refund for unused rental days on a Prepaid/Pay on Arrival Rental, once the rental has started.
If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet the requirements. This may result in the rental costing you more.
As a standard, AVIS UAE has a full-to-full fuel policy. This means that customers are expected to return the car with a full tank of fuel. Service charges apply when a customer miss refueling the vehicle before return.
AVIS UAE offers customers the option of Advance Fuel Purchase. This is a convenient way to avoid the hassle of looking for a fuel station to top up and prevent any penalties during off-
hire. Simply opt for the Pre-Paid Fuel and return the vehicle with the fuel level of choice and avoid any impact on the final invoice. There is no refund on unused fuel.
Tax: VAT of 5% will be applicable on all invoices related to rental and related services that are generated from 1st January 2018 or any part of the service/invoice fall within/after the 1st January 2018, irrespective of the booking confirmation made earlier.
Toll Gate System (SALIK): Toll gate fee is charged at AED 6 per crossing.
Vehicle Registration Fee: A fee of AED 5 per day or maximum AED 75 per month will be applied to each rental.
Airport Surcharge: Applicable for all rentals (pick up as well as drop off) at any airport locations in the UAE. This surcharge is applicable only once per rental. A surcharge of AED 50 applies for rentals at Dubai International Airport (Terminal 1, Terminal 2 and Terminal 3), Abu Dhabi Airport, Dubai World Central - Al Maktoum Airport and Zayed International Airport.
Valid form of identification
The following documents are mandatory to rent a vehicle from AVIS UAE and must be presented physically at the counter,
Important: For Renters who opt for delivery, the above-mentioned documents should be emailed to customerservice@avisuae.ae at least two hours prior to the scheduled delivery.
Original copies must be presented during delivery for further verification.
Must submit proof of address to confirm the UAE address for monthly or mini lease rentals.
Airport Surcharge
A surcharge is applicable for all rentals (pick up as well as drop off) at any airport locations in the UAE. This surcharge is applicable only once per rental. A surcharge of AED 50 applies for rentals at Dubai International Airport (Terminal 1, Terminal 2 and Terminal 3), Abu Dhabi Airport & Sharjah Airport.
AED 50.00 at Al Maktoum Airport in the UAE.
Vehicle Registration Fee
A fee of AED 5 per day or maximum AED 75 per month will be applied to each rental.
Valet Charges
Valeting charges will be applied if the Vehicle is returned in a condition that requires specialized cleaning (Example: Sand or mud particles found in the car, pet hair on the seats, tea, coffee, or any other edible items staining the car seats and interior, etc.), Charges would be estimated by the workshop depends on the labour and required material costs and minimum valet charge would be AED 250. If the car is returned with an extremely dirty exterior, there will be a charge of AED 50 as valet charges.
Tire Replacement Service Charge
A surcharge of AED 100 will be charged, over and above the tire repair costs or applicable excess, as a handling administration fee.
Tint Film Removal
A fee of AED 100 will be charged if the rented vehicle is returned with tinted film on the windows.
Rent a car vehicles cannot have tint film on the windows as per UAE law. Renter is liable to bear fine costs and admin fee in the case that tint film is placed on the rented vehicle.
Non- Smoking Charges
Avis operates a non-smoking fleet. Vehicles returned with smoke or unacceptable odor will require a full valet and as such a fee of 500 AED shall be chargeable to the customer.
Accident Service Charge
A fee of AED 75 per accident will be charged as an accident handling administration fee, over and above the damage repair costs or applicable excess.
Mandatory Documentation
The following documents are mandatory to rent a vehicle from AVIS UAE and must be presented physically at the counter,
Important: For Renters who opt for delivery, the above-mentioned documents should be
emailed to customerservice@avisuae.ae at least two hours prior to the scheduled delivery.
Right to Refuse
AVIS UAE reserves the right to refuse the car to any customer for any reason, including but not limited to:
In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.
A one-way drop-off fee is applicable when renting a vehicle in one emirate/city and dropping it off in another emirate/city within the UAE. Charges depend on the type of vehicle rented and the city limit.
| FROM | TO | AED |
| Ruwais | Dubai/Sharjah | 500 |
| Ruwais | Abu Dhabi | 300 |
| UAE | Oman except Salalah | 2000 |
| UAE | Salalah | 3000 |
| Damage/Loss/Repair Processing Fee | Please see the section titled "Damage, loss, injury or theft" in General Conditions which provides information on how and when we charge costs if the vehicle, keys, any accessories, or any vehicle documents are lost, stolen or damaged. You can purchase additional waiver and protection products to reduce the amount you would otherwise owe, please see details in Part 2 below. As well as charging for any damage or loss suffered, we will also charge you a damage processing fee in accordance with our "Theft, Loss & Damages Policy" (see General Conditions). In the UAE, A fee of AED 75 per repair will be charged as an accident/damage handling administration fee, over and above the damage repair costs or applicable excess. All repairs and maintenance must be carried out only at AVIS workshops. Renter is fully liable for all damages and additional costs in case of own repair, changing parts of the vehicle or maintenance. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of the charges owed by you here: http://www.avis.co.uk/your-avis/manage-booking/request-rental-invoice |
| Fines and charges | Traffic Violations Drivers are expected to abide with the traffic rules and regulations. For every traffic fine a surcharge of AED 50 is applicable, over and above the traffic fine as a handling administration fee. If a traffic offence attributable to the vehicle to be impounded by the authorities during the rental, AVIS UAE will ensure that necessary fines are paid to avoid such an impound. The applicable impounding charges will be recovered from the Renter. All ancillary costs generated 30 days from the closing of the agreement will be recovered automatically from the Renter’s credit card without any notification. |
| Automated parking fees at different POIs in the UAE | Applicable at any parking facility where billing is linked to the vehicle's license plate or toll tag. Renters are advised to inquire about the applicable tariffs directly with the parking facility before parking the vehicle. An additional administrative fee of 10% will be applied to all payable parking fees. |
| Keeping the vehicle interior clean | Please note the following:
|
| If you have an accident | A fee of AED 75 per repair will be charged as an accident/damage handling administration fee, over and above the damage repair costs or applicable excess. |
| Dispute Resolution | We are a member of the European Car Rental Conciliation Service (ECRCS) and British Vehicle Rental and Leasing Association (BVRLA). These organisations independently review disputes with no additional cost to you. If you make a complaint and are unhappy with our final response you may (dependent on the circumstances) refer your dispute to these conciliation services. You can contact these organisations using the following details:
|
| Contact Us |
Email: callcentre@avisuae.ae Call on Toll free: 800 AVIS (2847) within the UAE, from outside the UAE: +971 (4) 3307272 Lines are open 8am to 8pm (UAE time), Monday to Friday and 8am to 6pm (UAE time), Saturday to Sunday. You will find the contact details for the rental station on your rental agreement.
Email: customerservice@avisuae.ae Fill in the online form which can be found at avis.co.uk and click on "Contact Us". Call on Toll free: 800 AVIS (2847) from within the UAE, from outside the UAE: +971 (4) 3307272 Lines are open 8am to 8pm (UAE time), Monday to Friday and 8am to 6pm (UAE time), Saturday to Sunday. If you call from a UAE BT landline, calls are free. Calls from mobiles are charged at your network rate. Calls from outside the UAE are charged at international rates. |
Charges vary depending on the location. Call Centre on 800 AVIS (2847) or +9714 330 7272 or via email on callcentre@avisuae.ae
Baby / Child / Booster Seat
Baby / Child seats are subject to availability at all AVIS rental offices at an additional cost of AED 35 per day, AED 210 per week and up to a maximum of AED 300 per month. Advance notification of 72 hours is required. Damaged Baby/Child/Booster Seat will be charged AED 550.
GPS / Navigation System
GPS rental is subject to availability at all AVIS rental locations at an additional cost of AED 50 per day, AED 250 per week and AED 450 per month. Advance notification of 72 hours is required.
Lost or damaged GPS
AED 1000 charge applies.
Cross Border Rentals - Oman Only
Vehicles are allowed to be driven out of United Arab Emirates to Oman strictly through request bookings via AVIS UAE call center with advance notification of 72 hours.
Cross border rentals are subjective to a mileage limitation/cap of 250km a day and excess mileage charge of AED 1/- per kilometer irrespective of the open mileage terms specified under domestic rental and online booking terms
Confirmation is subject to insurance approval and fleet availability. Original No Objection Certificate (NOC) and Oman Insurance have to be collected from the assigned AVIS UAE rental locations for verification at the border. AVIS UAE shall not be liable for any charges or compensations for cross border restrictions from authorities.
Avis will not be responsible for any rejections at border due to cross border & territorial restrictions and only specific border crossings will allow entry to tourists/expats and car rentals.
Oman insurance and documentation charges
Allowed car groups and types:
B, C and E car groups
K, M, N and L groups
Damage Waiver
This is a mandatory insurance. The renter will be responsible for an excess between AED 3000- AED 5000. If declined, for any reason, the renter will be responsible for full damage amount. Terms & Conditions apply. Charges depend on the type of vehicle rented. In case of any accidents and additional damages, a police report must be obtained by contacting the local authorities. Limitation of liability shall apply to damage to the rental vehicle, its parts and accessories caused in a road accident. CDW limits renter's financial responsibility to Excess Amount stated on the Rental Agreement. In any case,
CDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, windscreen, wheel cover and rims, damage to the undercarriage of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.
This is a mandatory insurance. The renter will be responsible for an excess between AED 3000- AED 5000.
Super Damage Waiver (SCDW)
This is an optional insurance, sold in addition to the Collision Damage Waiver (CDW) insurance. By accepting this, the renter is reducing the liability for damages to ZERO. Terms & Conditions apply. SCDW Charges depend on the type of vehicle & rental duration. Police report must be obtained by contacting the local authorities. In any case, SCDW DOES NOT COVER damage if the vehicle was driven by unauthorized
driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, windscreen, tire and wheel damage, wheel cover and rims, damage to the undercarriage of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.
Group A-P
Daily -AED 45, Weekly-AED 270, Monthly -AED 600.
Theft Protection waiver (TP)
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation). Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period. The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.
This is a mandatory insurance. The renter will be responsible for an excess between AED 3000- AED 5000.
Windscreen protection
This is a coverage option that covers damages caused to the windscreen of Avis UAE vehicle (front, back and side windows only). Terms & Conditions apply.
Group B-E, K: Daily -AED 15, Weekly-AED 60, Monthly -AED 130. Group A, F-J, L-P: Daily -AED 25, Weekly-AED 100, Monthly -AED 240.
Personal Accident Insurance (PAI)
This is an optional insurance for the driver and the passengers, in respect of death or bodily injury whilst in the vehicle during the rental. Terms & Conditions apply.
Exclusions include:
Intentional self-injury / attempted suicide, physical / mental defect, or infirmity An accident happening while the driver person is under the influence of intoxicating liquor or drugs. The number of passengers (including the driver) should not exceed the seating capacity as stated in the schedule of the policy at the time of the accident. Diya Money (blood money) will be decided by a court of law based on the incident. Claims are subject to UAE Courts approval.
Group B-E, K: Daily -AED 15, Weekly-AED 60, Monthly -AED 130. Group A, F-J, L-P: Daily -AED 25, Weekly-AED 100, Monthly -AED 240.
Tire Cover
This is a coverage option that covers flat or damage tire. Renter will not pay tire charge. Terms & Conditions apply.
Group B-E, K: Daily -AED 15, Weekly-AED 60, Monthly -AED 130. Group A, F-J, L-P: Daily -AED 25, Weekly-AED 100, Monthly -AED 240.
Roadside Safety Net
This is a coverage option that covers any non-mechanical breakdown while the Renter has the vehicle. Roadside safety net is a coverage that is meant to assist the Renter for services while they are on the road or during the time of the rental. Services included: Towing, replacement of flat tires, refuelling service, lost key replacement, jump starts.
This product does not include coverage for negligence, when Renter has not refuelled the vehicle with the right type petrol vs non-leaded and has caused damage to the vehicle- we will tow the vehicle but the damage to the engine is not covered.
Group B-E, K: Daily -AED 15, Weekly-AED 60, Monthly -AED 130. Group A, F-J, L-P: Daily -AED 25, Weekly-AED 100, Monthly -AED 240.
Protection packages - Zero/Reduced Excess includes Super Damage Waiver, Super Theft Protection, Windscreen Protection
Normally between AED 45 per day
Protection packages - Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus
Normally between AED 105 to AED 145 per day