Rent a Car at Cidade de Killarney

• Your credit or debit card will be charged the full cost of the rental reserved inclusive of fees, taxes and surcharges upon confirmation of your reservation. Method of pre-payment toward your rental may not be changed after confirmation. In the event your charge card is declined, you will not receive a rental confirmation and you will not prepay for the rental.
• At the time of rental prevailing exchange rates will apply.
• Credit cards are the only acceptable form of payment for Pay Now rates. Debit cards are not accepted at many Avis locations and are not a recommended form of prepayment for ancillary incidental items.
• The credit card used at the counter must be in the name of the renter.
• If you need to cancel 6 hours prior to the scheduled pick-up time, we will refund the full prepaid amount, less a $25.00 USD processing fee.
• If you do not cancel your reservation within 6 hours of the scheduled pick-up time or if you fail to rent the vehicle, a refund of the full prepaid amount, less a NO SHOW fee of $100.00 USD, will be charged.
• Please retain your reservation confirmation number, as it is necessary for modification, cancellation or no-show refund requests.
• Cancellation and no-show refund requests must be made on Avis.com using the View/Modify/Cancel Reservation Form. You may cancel and request a refund on Avis.com at any time before 6 hours of your pick-up by entering the reservation number and last name into the appropriate fields on the View/Modify/Cancel Reservation form on Avis.com. Once the reservation is displayed, click the "cancel" link and continue through the process to submit the refund request. Refund (prepaid amount minus the cancellation fee) will automatically be issued to the card that you prepaid with.
• If you cancel your reservation within 6 hours or you fail to show for your reservation, you may request a refund by entering the reservation number and last name into the appropriate fields on the View/Modify/Cancel Reservation form on Avis.com. Once the reservation is displayed, click on the "request a refund" link and continue through the process to submit the refund request. Refund (prepaid amount minus the no show fee) will automatically be issued to the card that you prepaid with. Requests for no show refunds may be submitted up to six months after the rental pick up date.
• Unlike other vehicle rental company or 3rd party websites, an Avis Prepay reservation allows you to make changes at any time, even multiple times, with no fee. Permissible changes include vehicle type, options (GPS, protections, etc.), rental period dates/times and many changes to your rental location.* Changes must be made either on Avis.com or at the rental counter. At time of change, current rates, taxes and fees apply. *You may change your rental location to any other participating location in your original pick-up country. However, to change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Your quoted rental rate is based on the exact parameters (locations, dated, etc.) of your particular rental. Changing your confirmed reservation parameters could result in a different rate.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, for security purposes the prepaid reservation must be cancelled and a new reservation made at prevailing rates. A refund request for the cancelled reservation must be made on Avis.com and $100.00 USD processing fee will apply. Name may not be changed after reservation confirmation.
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• While a charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure worthiness before releasing the vehicle and you must also present a second form of current identification.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• If your plans change and you no longer require the rental, you must cancel this reservation before the scheduled pick up time or the applicable no show fee will apply.
• Coupons may be applied to prepay rentals. The rate on the rental and the amount prepaid will not reflect the coupon amount. The value of the coupon will be deducted from the rental charges at time of return. If the final charges are less than the prepaid amount, the customer will receive a refund within 3 business days.
• Vouchers or Avis rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Avis or any other) are not allowed on prepay reservations.
• Generally, at the time of rental, we'll require a credit card hold of total estimated charges less any prepayment. A prepaid charge card is not accepted for this required hold.
• Underpayments will be handled at the counter at time of rental return, and overpayments will be refunded after the rental agreement is closed. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to the account. While this hold is in place, the funds will not be available for your use.
• If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.
• Avis is not responsible for any returned checks or overdrafts based on this policy.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• Positive identification in addition to your driver's license may be required.
• Extensions or late returns result in additional charges.
• The equipment/service charges displayed may vary at time of rental pick up.
• The protection/coverage charges displayed are a guide only for rentals taking place at the selected location and may vary by age of renter, location, type of vehicle and rate.

We accept:

• American Express (excluding American Express Traveller’s Cheque cards)
• Diners Cards
• Discover Cards
• Visa credit cards 
• Visa debit cards
• Mastercard credit cards 
• Mastercard debit cards
• Avis-issued charge cards

We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

We also do not accept cash.

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows: 

• The Excess Amount
• The vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental.
• If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the pre-authorisation value.
• Fuel Deposit.

The Excess Amount: For car groups A, B, C and N GBP 1200.00, all other car groups GBP 1500.00

Debit cards are not accepted.

Requirement to bring a valid driving licence with you.

In the Republic of Ireland, all drivers must bring their valid licence with them.

• UK driving licence holders should note that the paper part of your driving licence is no longer valid. We require all UK licence holders to present evidence of their driving record (entitlements/endorsements) before the vehicle can be rented. This can be obtained by printing it out from the DVLA's 'Share Driving Licence' section - before you collect your vehicle. This must be printed within 21 days of your pickup date.
• An international driver’s licence will be required where an English translation is not present on the driving licence.
• We reserve the right to ask pre-qualifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.

Minimum licence requirements

All drivers must have held their licences for at least 2 years from the date of pick-up. Additionally, all drivers must have been eligible to hold valid licence for a minimum of 8 to 12 years depending on car group.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Driving related convictions

If any driver has any unspent driving convictions for:

• careless, reckless, or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks or insurance offences,
• theft or unauthorised taking of a vehicle,
• license offences,
• accident offences,
• failure to provide information offences,
• racing offences,
• been disqualified or
• if they have two or more unspent convictions for offences not listed above,

They will not be able to drive our vehicles.

Valid form of identification


Along with your driving licence, to qualify to rent, further security checks may be required, up to and including proof of a return flight coinciding with the rental period, two forms of photo ID, and proof of address matching the driver’s licence:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

If you do not pass our identification checks and you are an Irish resident, you may also be required to provide proof of where you live this could include a recent utility bill or bank statement. In these circumstances, your driving licence will not be accepted as proof of your address.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.

All additional drivers must meet our driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.

You will be responsible for all costs whether they’re down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is GBP 13.00 per day, per driver.

Minimum driver age restrictions 

There are no minimum age restrictions in the Republic of Ireland. However, you must meet the Minimum licence requirements. 

Maximum driver age restrictions 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

Customers over 76 years are eligible to rent with the following specific conditions:

• They must drive regularly.
• They must provide us with a letter from their insurance company proving that they hold a current motor insurance policy and that they have. 
• been driving without having an accident for the last 5 years.
• They must provide us with a letter from their doctor stating that they are in good health.
• They may be required to undergo a driving assessment accompanied with an Avis representative.

Customers requiring further clarification of our licence requirements please email us at reservations@avis.ie

If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.

If you cancel your booking up to 3 days prior to collection a cancellation fee of 40 EUR/ 50 EUR will apply by way of compensation to AFC.

If you fail to cancel your reservation within 3 days prior to the rental date and time shown in your booking, the full amount of the prepayment will be charged by way of compensation to AFC.

In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.

       Avis Ireland
       Customer Service
       Nessan House
       Riverview Business Park
       Mahon
      T12EY0X  Cork

To clarify, no refund will be given if:

• You do not use any part of your reservation period; or

• You change your booking and the charges for the Rental Services are less than the amount you paid for the original booking.

You can amend your booking at no charge, either through the call centre or on-line. Bear in mind that any changes to the rental may result in a different rate.

There are two child seat options:

Child Safety Seat - Suitable for Weights 9-18 KGS/20-40 LBS
40.00 EUR per Rental

Child Booster Seat for Children is up to the age of 10
40.00 EUR per Rental

These can be pre-booked and pre-paid on-line.

You are not allowed to take your vehicle outside the country.

If you want to drive into the Republic of Ireland, your rental will be subject to a cross border fee of GBP 26.68, and you must agree this with us in advance of travel. This fee covers cross border vehicle retrieval in case of breakdown. AVIS vehicles may not be taken outside of the Republic of Ireland and Northern Ireland

In these circumstances you will be charged a "call out" charge for our partners to come out and provide assistance "roadside". This charge will be calculated by our local partners based on the costs incurred while recovering the vehicle and are in addition to the Cross Border Fee of GBP 26.68

CDW (Collision Damage Waiver) and Theft Protection insurance reduce your financial liability for damage or theft of the vehicle.

By declining these insurances you are taking responsibility to arrange your own cover and assume full financial liability up to the value of the vehicle for losses arising as a result of loss or damage to the vehicle. Written proof of CDW and Theft Protection coverage in Ireland will be required when picking up the vehicle .

We recommend that you fully understand the conditions of cover provided by your credit card company when using your card for insurance cover.  Please ensure you contact your Credit Card Provider to ensure they cover the Republic Of Ireland.

Customers declining CDW and Theft Protection are required

• To leave a liability deposit or a charge card hold of 5,000 EUR.

• To pay an administration fee of 30.00 EUR applies for use of this service.

   

For any claims made when using insurance other than Avis, then we will deal with the renter and not with their insurance provider.

If you wish to extend your rental while on rent, you should contact the station that you picked the car up from. Their contact details will be on the rental agreement you are given at the start of the rental.

Fines and charges

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our administration fee of EUR 50.00 for each fine or charge issued to cover our costs of dealing with the fine or charge; and
• the actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following:

• You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to EUR 100.00.

Toll Roads

All toll payments are the renter's responsibility and should be paid directly to the toll operators.

Customers travelling on the m50 in Dublin should be aware there is a barrier-free tolling system (eflow) between junction 6 and junction 7. The vehicle
registration number is recorded to facilitate payment by the means listed below, there are no toll booths.

As the renter of the vehicle, you are responsible for payment of this charge. Payment must be made before 8pm on the day following your journey. Details on toll payments can be found here: www.avis.ie/tolls

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles

Returning the vehicle

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fully electric vehicles

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the "Pay on Return" rate. The amounts charged are set out below:

Specific information for this location is not available at this time.

You can book your GPS on-line, but you cannot pre-pay for it on-line. It will be charged at the desk. Rates are 15 EUR per day.

If you have booked a rate that includes the basic insurance (CDW = collision damage waiver and theft protection), then in the case of an accident you will be liable for the first 1322.00 EUR+VAT to 2643.00 EUR+VAT depending on the car size, for any damage that is caused to your rental car.

Restrictions may be reduced where renters provide their own fully comprehensive insurance cover, by prior arrangement only. If you have your own insurance cover, you must produce a copy of your motor insurance policy at the time of rental.

You have the option to purchase additional insurance at the desk, which will reduce your excess to 0, with the exception of keys. The rate for this additional insurance is from 19.50 EUR to 28 EUR per day including VAT,depending on the car size. Windscreen cover is available from 4 EUR per day including VAT.

If you want to pick up the vehicle and return it to a different location in Northern Ireland, no additional fee will be payable.

Drop offs at a different location must be agreed with us in advance.

One Way rentals between Northern Ireland and the Republic of Ireland are permitted at a cost of UKL 208.80 GBP per rental. Vehicles may be driven within the Republic of Ireland and Northern Ireland, but may not be taken off the island of Ireland.

GPS (satellite navigation system)

The fee for renting a GPS is GBP 15.00 per day. If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between GBP 100.00 and GBP 150.00 on top of the hire fee 

Car seats

We offer infant and child seats. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. 

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

The fee for renting a seat is GBP 15.00 per day. 

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between GBP 100.00 and GBP 150.00 on top of the hire fee. 


Carbon Offset Donation

Offset the carbon footprint of your car rental GBP 1.00 per rental 

Quick Pass

Quick Pass is not available in Northern Ireland.