Rent a Car at Dora Complex

Is it possible for someone else to drive the rental vehicle?
Yes, it is possible but only if they are listed on the rental agreement. It is important not to allow anyone who is not authorized to drive the vehicle. Please note that there is a fee for every additional driver who is authorized to drive the vehicle. The cost is EUR 7.00 per day, per driver including VAT.
All additional drivers must meet the age, driving license, and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Please see the section titled "Damage, loss, injury or theft Waiver and Protection Options" in the General Conditions which provides information on how and when we charge costs if the vehicle, keys, any accessories, or any vehicle documents are lost, stolen or damaged.

You can purchase additional waiver and protection products to reduce the amount you would otherwise owe please see details in Part 2 below.

As well as charging for any damage or loss suffered, we will also charge you a damage processing fee in the accordance with our "Theft, Losss & Damage Policy"(see General Conditions). In Cyprus, the Damage/Loss/Repair Processing Fee is EUR 45.00.

Unless you've asked us to send you a receipt by post or email, you'll be able to find details of the charges owed by contacting our customer service team at info@avis.com.cy

We accept:

American Express (excluding American Express Traveller's Cheque cards)

• Visa credit cards including
• Visa Electron CardsVisa debit cards
• Mastercard credit cards
• Mastercard debit cards
• Avis-issued charge cards / vouchers
• Prepaid cards in Euros
• Cash payments in Euros

We don't accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Please note that as foreign exchange rates and banking charges fluctuate, we cannot take responsibility for any discrepancies between the amount paid and the amount refunded.

Please note that we cannot accept debit cards for car rental pre- authorisation payments.

Pre-authorizations and Security Deposits

To ensure a seamless rental process and compliance with our agreement's terms, a pre-authorization hold will be placed on the credit card presented at the time of pick-up.

The following major credit cards for pre-authorization are accepted:

• Visa credit cards
• Mastercard credit cards
• Avis-issued charge cards / full credit vouchers

Please be aware that debit cards cannot be used for car rental pre-authorisation.

This hold will not exceed the excess amount designated for the chosen vehicle category. This pre-authorized amount may be applied, in case we have to charge you at the end of the rental for scenarios relevant to your rental such as:

i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations, damage to the vehicle, or any other costs incurred due to your use of the vehicle, including its accessories); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.


Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

You'll need to provide a payment card in your own name with enough funds available. Please note that due to fluctuating foreign exchange rates and possible banking charges, we cannot be held responsible for any difference between the amount paid and the amount refunded

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

Debit cards are not accepted.

Requirement to bring a valid driving licence with you.

In Cyprus, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their physical driving licence was issued in a non-roman alphabet, an international driving permit is required.

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide an international driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. 

We do not accept digital driving licences. 

Minimum licence requirements 

You can drive an Avis car if you are 23 years and older with a valid driving licence for at least 3 years old for the car groups A, B and H. Drivers aged 25 years old and older with a driving licence valid for at least 1 year can drive car groups: C, D, E, F, G, M, N, P. Drivers aged 30 years old and above, can drive car groups I, J, K, L, O provided that they hold a driving licence for at least three years. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

In case the renter fails to pick up the car, a no-show fee of EUR 49.50 per booking will be charged.

You can pick up your car at no extra cost at Larnaca and Paphos Airport, outside of office hours . Provide that your flight number, contact phone number, and payment card details are mentioned on your booking, if not sure please contact our Reservation Team to confirm.

Please note that both Larnaca and Paphos Airport there is a key box available to return the car keys.

The out of hours fee for all station is 60.00 EUR.

Minimum driver age restrictions

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.

You can drive an Avis car if you are 23 years and older with a valid driving licence for at least 3 years old for the car groups A, B and H. Drivers aged 25 years old and older with a driving licence valid for at least 1 year can drive car groups: C, D, E, F, G, M, N, P. Drivers aged 30 years old and above, can drive car groups I, J, K, L, O provided that they hold a driving licence for at least three years.

Young driver surcharge

If you or any of your drivers are between 23 and 24 years, old you can drive the car categories A, B, H and will have to pay a young driver surcharge of EUR 10.00 per day, capped at 10 days (VAT included).The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this and is likely to be EUR 10.00 per day.

Maximum driver age restrictions

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team.

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates. (Rental Provider) there may be a maximum driver age set at over 70 either 75 or 80 years of age for insurance reasons.

Is it possible for a vehicle to be delivered to my location?

Some of our rental locations offer a Hotel Delivery Service where we can deliver the vehicle and any pre-booked optional extras to the hotel and time of your choice. However, if you wish to have the vehicle delivered, it is important to be present at the delivery location during your requested delivery period and have the necessary items listed in the booking terms and conditions and rental terms and conditions section called 'What you need to rent the vehicle.'

Please note that you will be responsible for paying the fuel used to deliver the vehicle to you at the Pay on Return rates, unless you opt to purchase Fuel up Front. More information can be found in the "Fuel Options" section of this document. The delivery fee varies depending on your rental location and where you want the vehicle delivered. Typically, within town limits, you can expect the fee to be between EUR 20 and EUR 25.

To request delivery, please give us at least one day's notice. While we may be able to accommodate shorter notice requests, it's best to confirm with the rental station or Reservations team.

If you prefer to collect the vehicle, some of our rental locations offer a Collection Service where we can collect the vehicle and any optional extras at a time and place of your choosing. To use this service, you must be available to hand over the vehicle.

When returning the vehicle, you will be responsible for paying the fuel used to return the vehicle to our nearest rental location at Pay on Return rates unless you purchase Fuel up Front. The collection fee varies depending on your rental location and where you want the vehicle collected from. Generally, you can expect the fee to be between EUR 20 and EUR 25.

To request collection, please give us at least one day's notice. If you need to request collection with shorter notice, please check with the Reservations team.

If the main driver is not present when we come to collect the vehicle, a charge will apply. Additionally, if the vehicle, keys, accessories, documents, or optional extras are missing, you will still be charged for the collection. You'll then need to book a new collection and pay another collection fee, or you can bring the vehicle back to the rental location yourself.

Do I need to return the vehicle with a full tank of fuel?
Yes, it is required that you return the vehicle with the same amount of fuel it had when you picked it up, which is usually a full tank. At the end of the rental period, you should refuel the vehicle at the closest gas station and keep the receipt as proof. Failure to return the vehicle with a full tank and without a fuel receipt may result in additional charges.

Fuel Options

I am looking to travel a distance of over 120 kms and would like to ensure a hassle-free journey. Is there a fuel option available for me?
Yes, we offer a Fuel Up Front option. You can pay for a full tank of fuel based on the manufacturer's stated fuel tank capacity for your vehicle, along with our refuelling costs. You can then return the vehicle with whatever fuel is left in the tank, even if it's almost empty, as long as the engine is still running.

Can you guide me on determining the fuel tank cost?
During the rental period, Fuel Up Front will be charged based on the average fuel price in Cyprus, which is mentioned in the EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Just to clarify, any unused fuel will not be refunded.

Is it possible to use Fuel Up Front service anytime?
Unfortunately, no. In order to utilize Fuel Up Front service, you must request it during the vehicle pickup process.

If your travel distance is less than 120 kilometers, it is still recommended to fill up the tank near the return location and provide a copy of the receipt to avoid any inconvenience. Even if the fuel gauge shows "full", it might not be accurate. In case you are unable to fill up the tank or show a receipt, EZ Fuel cover can be applied to cover the refueling costs.

What is the cost of EZ Fuel?
The price varies based on your rental location, but you can expect to pay a flat rate between EUR 15.00 and EUR 20.00.

What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 75 km and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
When you rent a vehicle from us, the amount you pay for fuel is determined by the fuel gauge that was installed by the factory. We round down to the nearest eighth (1/8) of a tank, based on the fuel tank capacity stated by the manufacturer. At the end of your rental period, we charge you for any fuel that is missing, as well as a EUR 20 refuelling fee. This fee covers the cost of us driving to the closest petrol station on short notice and potentially delaying the next customer's rental.

Is it possible to pick up a rental vehicle from one location and return it to another?

Yes, some rental locations offer the option to collect the vehicle and any additional extras from one location and return them to another within the Republic of Cyprus. The cost, if applicable, will be included in the rate quoted at the time of booking. Please note that an extra fee may apply if you decide to change any of the stations mentioned in the booking.

What is the cost of the One-Way fee?

The price for the One-Way fee varies depending on the rental location. If you are interested in picking up a vehicle and dropping it off at a different location within the same country, you can expect to pay between EUR 20.00 and EUR 70.00.

How can I request a One-Way rental?

You can request a One-Way rental when you book your rental or ask for it when you arrive at the rental location. If you requested a One-Way rental when you booked, the fee will already be included in your rental price.

If I did not request a One-Way rental but decide to return the vehicle to a different location, how much will it cost?
If you did not request a One-Way rental but decide to return the vehicle to a different location, you will be charged a One-Way fee based on the "pay at location" prices available on the day of your return. Please note that the price will depend on the rental location.

The prices for additional services that you select during booking will usually remain the same when you pay. However, circumstances beyond our control, such as exchange rates, may cause changes in prices.
Please note that the following items are available upon request during pick-up.

Avis Travel Partner
Unfortunately, we do not offer the Avis Travel Partner at this time.

Customers with disabilities
If you have a disability and are looking for adapted vehicles or hand controls, we regret to inform you that we do not currently offer these services. We apologize for any inconvenience this may cause.

Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer Baby, Child and Child booster seats. A Baby seat is typically suitable for a child from birth, weighing no more than 13 kilos. A Child seat is typically suitable for a child weighing between 9 and 18 kilos. A Booster seat is typically suitable for a child weighing between 18 and 45 kilos.

Please be aware that it is your responsibility to ensure that the child car seat is properly installed before driving. In Cyprus, children are required to use a child car seat until they reach a height of 135cm.

How much are your child seats?
The fee for renting a Baby seat is EUR 7.50 per day. (Vat Included)
The fee for renting a Child seat is EUR 10.00 per day. (Vat Included)
The fee for renting a Child Booster seat is EUR 5.00 per day. (Vat Included)

In the event that the seat is damaged, lost or stolen, the cost of a replacement will be at market value.

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is EUR 12.00 per day. (Vat included)

If the GPS is damaged, lost or stolen, you'll have to pay for a replacement, at the market cost.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices.

Please note: In many countries, including Cyprus, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will be EUR 9.00 a day. (Vat Included)

If the mobile Wi-Fi device is damaged, lost or stolen, you'll have to pay for a replacement, at the market cost.

Winter equipment to rent
I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.

I'm going skiing, do you offer snow chains?
Yes, we do offer snow chains, on request. The fee for hiring snow chains will be EUR 5.00 per day. (Vat Included)

I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.

I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

You are not allowed to take your vehicle outside of the Republic of Cyprus.

The vehicle's protection and road assistance cover is limited within the Republic of Cyprus and the Army bases of Dhekelia, Akrotiri, and the UN Buffer Zone.

It is important to note that it is strictly prohibited to drive an Avis vehicle across the Green Zone and into the northern part of Cyprus, which is occupied by Turkish military forces. 

If these restrictions are not followed, any insurance coverage will be considered invalid. In such cases, the driver will be held solely responsible for any damage to or loss of the vehicle. This includes all financial liabilities, such as the cost of returning a damaged vehicle. 

If you require further information, please contact the Cyprus Reservations team.