Rent a Car at Innsbruck

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 30.37 and EUR 46.40 per day (if not included as standard).

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Normally between EUR 25.00 and EUR 49.00 per day.

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 18.00 and EUR 42.00 per day.

(if not included as standard).

Personal Accident Insurance (PAI)

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits: Normally EUR 7.00 per day up to maximum of EUR 70.00 per 28 day rental.

• A maximum of EUR 100,000.00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of EUR 25,000.00 towards emergency medical expenses related directly to the accident (an excess of EUR 70.00 per claim applies) Medical assistance and rescue costs (conditions and an excess of EUR 70.00 per claim applies)
• Baggage up to EUR 6,000.00 per vehicle – excluding any items you rented through us (again, there are conditions and a limit of EUR 300.00 per item)

Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.

Roadside Assistance Plus

Provided you are using the vehicle in a country which we have agreed to, this product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this includes lost keys).

Normally EUR 7.00 per day up to a maximum of EUR 70.00 per 28 day rental.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle.
We don't accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.

We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
What happens if I am late in making payment?
If you are negligently late in making your payment, interest on arrears will be calculated at 4% p.a.

Debit cards are not accepted.

Requirement to bring a valid driving licence with you
In Austria, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country or,
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official German translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pick up date) as we would be pleased to confirm if an international licence or official translation will be required.

We do accept digital driving licences issued in Austria.

Minimum licence requirements
All drivers must have held their licences for at least 6 months from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles. This will be shown during the booking process or disclosed to you before completing the booking.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 19 years old and have held a valid driving licence for the corresponding vehicle category for at least half a year - or 3 years for vehicles of vehicle groups I and J - at the start of your rental. Higher or lower minimum age limits may apply to certain vehicles. This will be shown during the booking process or disclosed to you before completing your booking.

How do I know if there are minimum age restrictions on my rental?

Before booking, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you - or any of your additional drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from, and it will be either shown or disclosed to you before completing your booking - but you can expect it to be between EUR 14.40 and EUR 17.00 per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.

Are there any maximum age restrictions?

No, so long as you hold a valid driving licence for the corresponding vehicle category for at least half a year, or at least three years for vehicle groups I and J.

Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. For further information please contact the rental station or Reservations Team.
The vehicle delivery fee depends on where you're renting and where the vehicle is being delivered to - but you can expect it to be between EUR 20.00 and EUR 100.00. You may call us to ask about the price.
Where a Delivery Service is available please give us 48 hours' notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team.

Can the vehicle be collected?

Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorised agent must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the "Fuel Charges" section in this document and Section 15) of the General Conditions of Rental.
We charge an additional fee for collecting the vehicle. The fee for this depends on where you're renting and where the vehicle is being collected from - but you can expect it to be between EUR 20.00 and EUR 100.00. The price will be disclosed before completing your booking. You may also call us to ask about the price.
Where a Collection Service is available please give us 48 hours' notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 31Mar and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Do I need to bring proof of identification?
Yes, you must bring:

• The payment card that was used to make your booking or another payment card under your name. For some vehicles, two payment cards in your name will be required. If this is the case, you will be notified before your booking is completed.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport if it contains a photo, a national identity card or any other form of government-issued identification.

Other requirements Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card or a block before we release the vehicle to you. A pre-authorisation holds money in your account.

What do I need to do to give a pre-authorization or security deposit?

You'll need to give us a payment card in your own name that has enough money available on it.

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I let anyone else drive?

Yes, but only if we have approved them. You may not let anyone drive the vehicle who hasn't been approved by us.
This shall not apply if, through no fault of your own, you are unable to drive the vehicle and the vehicle must be driven to prevent an imminent danger (e.g., if you’re in a medical emergency and you need to be taken to the hospital).
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between EUR 9.00 and EUR 11.00 per day, per additional driver. The exact price will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements. Find out more: Please refer to sections "Age Information" and "Driving license and ID requirements" on this document.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge 

Do you offer a 'meet and greet' service?

No, unfortunately we are unable to offer a 'meet and greet' service in Austria.

Can I pick up the vehicle outside your normal opening hours?
Yes, some rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is 35.00 Euro.
You must give us at least 24 hours notice to organize out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance (mileage flat rate). I have driven more kilometres than stated, how much will I pay for excess mileage? Many of our vehicles are provided with unlimited mileage. If a mileage allowance is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location - but you can expect it to cost between EUR 0,50 and EUR 2,00 for every kilometre you've driven over the allowance. The exact price for the additional mileage will either be shown or disclosed to you before your booking is completed and stated on your rental agreement. You may also call us to ask about the price.

Roadside Assistance
How much does Roadside Assistance Plus cost?
The price is EUR 7.00 a day. If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days, but this will cover the entire duration of your rental, up to 28 days. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
More information on Roadside Assistance Plus: See Sections 9) and 17) of the General Conditions of Rental Can I smoke in the vehicle?
No, you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as highways have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check the internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, or I didn't pay a parking charge; what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. You will find further information on this in the General Conditions of Rental.
If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our processing fee of EUR 40.00 for every fine or fee that has been issued, and
• The fine or charge itself - if we have to pay it

I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?
Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of EUR 40.00. We do not charge the processing fee if you or your passengers/additional drivers are not at fault with regard to the trespass.
I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of EUR150.00. This does not apply if you and your co-driver/additional driver are not at fault (e.g., soiling due to an accident caused by a third party).
What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.
If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting to EUR 40.00 will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form. 

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 15.00 Euro and 100.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100.00 Euro and 5000.00 Euro. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location tariff valid on the day you return the vehicle. You may also call us to ask about the price.

Special equipment

Car seats
We offer baby, infant, child and booster seats.
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Austria all children must normally use a child car seat until they're 12 years old or 150 cm tall.

The fee for renting a seat is EUR 13.00 per seat, per day.
If you rent the vehicle for more than 6 days, you'll only be charged for a maximum of 6 days and get cover for the duration of the rental up to 28 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 20.00 and EUR 250.00 on top of the hire fee. *

All Weather tyres

If the rental location you're hiring from is in an area where it's illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically

You will see when you are making your booking whether your vehicle is automatically equipped with all-weather tyres, or you will be told this.
We can also supply all-weather tyres for a fee. This will depend on where you’re renting but you can expect it to be between EUR 5.00 and EUR 5.85 a day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
If one of the all-weather tyres is damaged, lost or stolen, you are responsible for the cost of the replacement. You can expect this to range from around EUR 100.00 to EUR 200.00 on top of the hire fee. *
Please give us at least 24 hours' notice if your rental does not automatically include all-weather tyres and you want to hire them.

GPS
The fee for renting a GPS will depend on where you're renting but you can expect it to cost between EUR 13.00 and EUR 17.00 per day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, this is likely to cost between EUR 100.00 and EUR 150.00 on top of the hire fee. *

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it will not give you speed camera information.

Mobile WIFI
In some locations, we offer Mobile Wi-Fi devices. To use this service you will need to read and agree to separate terms and conditions. We'll give you these terms and conditions at the rental location.
The fee for hiring mobile Wi-Fi will depend on where you're renting but you can expect it to be between EUR 20.00 and EUR 25.00 per day.
If the mobile Wi-Fi device, the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you are responsible for the cost of the replacement.
You can expect this to cost between EUR 3.00 and EUR 150.00 on top of the hire fee. *

Please note: In many countries, including Austria, it is illegal to drive while using a handheld mobile phone (without a hands-free car kit), tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.

Snow chains
If the rental location you're hiring from is in an area where it's illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available and cost EUR 45.00 per rental.
If one of the snow chains is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost between EUR 50.00 and EUR 200.00 on top of the hire fee.*

Ski racks
Some rental locations offer ski racks. You can expect to pay EUR 45.00 per rental. Ski racks cannot be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you may have to pay.
If the ski rack is damaged, lost or stolen, you are responsible for the cost of the replacement and you can expect this to cost between EUR 250.00 and EUR 500.00 on top of the hire fee. *
Please give us at least 24 hours' notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team

* If you can show the damage or loss was not in any way your fault or due to negligence, we will refund the cost to you.

How much does it cost if I do not agree to extend the rental period and I return the car more than 29 minutes late?
The late return administration fee is EUR 15.00. In addition, we calculate an additional rental fee for every part-day of the late return, which is set out in more detail in the General Conditions of Rental.

International journeys are permitted for certain countries outside Austria, but always require the prior consent of Avis.

In the event of approval by Avis, a Cross Border Fee (CBD) must be paid. This amounts to a minimum of EUR 12.00 per day and a maximum of EUR 84.00 per rental. If Avis has given its consent, the following provisions apply:

What countries am I allowed to take the vehicle to?

You may drive the vehicle in the following countries with exceptions:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Bosnia-Herzegovina (BIH)
• Croatia (HR)
• Czech Republic (CZ)*
• Switzerland (CH)
• Germany (D)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Italy (I)
• Luxembourg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Poland (PL)*
• Portugal (P)
• Romania (RO)
• San Marino (RSM)
• Serbia (SRB)
• Sweden (S)
• Slovakia (SK)
• Slovenia (SLO)
• Hungary (H)

Porsche vehicles may only be driven in Austria (A), Germany (D) and Switzerland (CH), France (F) and Monaco (MC).

*Select Series vehicles are not allowed to enter following countires.

• Croatia (HR)
• Poland (PL)
• Slovakia (SK)
• Slovenia (SLO)
• Czech Republic (CZ)
• Hungary (H)

*Select Series vehicles and vehicle categories I and J are not allowed to enter following countires.

• Bosnia-Herzegovina (BIH)
• Romania (RO)
• Serbia (SRB)

You are not allowed to enter Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldova (MD), Montenegro (MNE), Russia (RUS), Turkey (TR), Ukraine (UA), Hungary (HU) and outside continental Europe. Weiterhin verboten ist die Benutzung: Auf den Balearen, den Kanarischen Inseln, Korsika, Kreta und Sardinien

Can I buy a product to allow me to drive in other countries?
No, unfortunately we do not offer any other products that allow you to travel to other countries.