Rent a Car at Belgrade Dtn 2

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

Collision Damage Waiver is optionalCustomer is liable for an amount ranging from EUR 10000.00 to EUR 55000.00, depending on the car group rented, if Collision Damage Waiver (CDW) is not purchased. If CDW is purchased, the renter's liability is reduced to an amount ranging from EUR 1000.00 to EIR 5000.00.

Theft Protection (TP) is optionalCustomer is liable for an amount ranging from EUR 10000.00 to EUR 55000.00, depending on the car group rented, if Theft Protection (TP) is not purchased. If TP is purchased, the renter's liability is reduced to an amount ranging from EUR 1000.00 to EIR 5000.00.

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Visa credit cards
• Mastercard credit cards
• Avis-issued charge cards

We don't accept debit cards, Diners, V-Pay cards, Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

A credit card is required as a deposit. Each rental driver should present a valid credit card under his name. Security deposit is required for all vehicle categories. The security deposit amount release depends on the credit card provider's terms, Car Rental d.o.o. is not responsible for releasing the security deposit.

We do not accept digital (wallet) payment cards.
We do not accept cash deposit or prepayment. Cash only accepted at time of car return.

Pre-authorisations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The "vehicle rental price" + preauthorization amount which depends on the vehicle group (range between EUR 1.100.00-EUR 5.000.00) MINUS Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise)
All of the amounts of deposit may be decreased in case of buying additional insurance covers.

The Maximum Deposit is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.

v. any additional charges that were caused due to negligence.

vi. costs of the damaged vehicles

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

We accept Visa debit cards and Mastercard debit cards.

We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Requirement to bring a valid driving licence with you.

In Serbia, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required.

Minimum licence requirements

All drivers must have held their licence for at least 2 years from the date of pick-up.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Damage/Loss/Repair Processing Fee

Please be informed that police report is mandatory for any damages bigger than 15 cm bump or scratch, regardless of your waiver level.
If the customer didn't call the police and the customer does not have valid police report the damage waiver will not be applied.
If you have a Collision Damage Waiver (CDW) and the vehicle is damaged the amount you must pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a damage processing fee of EUR 75.00. For keys, any accessories or any vehicle documents that are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay is between EUR 200.00 and EUR 600.00.

On the ground vehicle idle time will be charged to every customer that has damaged the vehicle and the vehicle needed a repair. That charge will be in amount of EUR 75.00.

If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you must pay will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a processing fee of EUR 75.00.

The amount will be shown or disclosed to you before completing your booking and is stated in your rental agreement.
The customer is liable for the full value of the Avis vehicle if a Collision Damage Waiver (CDW) is not taken.
If the customer does not have CDW included in the booking the deposit amount which will be held on his credit card is up to EUR 5,000,00.
You can reduce the excess by buying an excess reduction product.

Fines and charges

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

Our administration fee of EUR 75.00 for each fine or charge issued to cover our costs of dealing with the fine or charge; and the actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following:

• You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to EUR 240.00.

If you have an accident

If you do not complete a required accident report form, or we find out the accident report form contains any significant missing or incorrect information, then you will be charged an accident processing fee of EUR 75.00

In addition to this, if you don’t obtain all necessary documentation in case of accident, in first place police report, you may be charged for the total amount of damage made to our vehicle even if you took additional cover.

Minimum driver age restrictions

To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving license for at least 2 years at the start of your rental.

Young driver surcharge

If you or any of your drivers are aged between 21- 24 years old when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this and is likely to be EUR 18.00 per day maximum charge EUR 180.00.

Maximum driver age restrictions

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at 75 age for insurance reasons.

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles

Returning the vehicle

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

We will additionally charge you with the refuelling charge in amount of 60.00 EUR.

Refuelling options

Fuel Up Front - this is charged at the average fuel price for the RS at the start of your rental period. This is only available where you have added it as an option at booking stage or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use.

Fuel Up Front - With Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refueling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.

Pay on Return - You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank.
If a customer chooses not to refuel the vehicle to the same fuel level, they will be charged the local Avis rate which is typically above the local gas station price.

Pay on Return will apply if you:

• don't buy Fuel Up Front
• don’t return the vehicle with a full tank.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect pay an additional fee of between EUR 10.00 and EUR 200.00.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.

Car seats

We offer baby and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

If you would like further information, please contact our Reservations team or a site employee.

Please remember that it is always your responsibility to place the child seat and to check whether the seat is fitted correctly before you drive away.

Please note: In the Serbia all children must normally use a child car seat until they're 12 years old or 135cm tall.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 100.00 and EUR 120.00.

Special conditions apply for travelling outside of Serbia.
Cross border rentals are allowed with the exceptions of:

• Albania 
• Belarus
• Estonia
• Latvia
• Lithuania
• Moldova
• Turkey 
• Kosovo
• Ukraine
• Russia

Your rental will be subject to a cross border fee of EUR 100.00, and you must agree this with us in advance of travel. 

The cost for roads with tolls, tolls for bridges, vignettes etc., are entirely the responsibility of the customer. If you do not pay the charges before you use these roads or bridges, you will be charged a fine. 

Please note that if you are permitted to take the vehicle outside of Serbia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.