Rent a Car at Eurostars uHotel

We accept:

• Diners cards
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
• Avis-issued charge cards

We don't accept American Express, Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

We also do not accept cash.

Pre-authorizations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The vehicle rental price* + between EUR 150.00 and EUR 2500.00 **) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the between EUR 150.00 and EUR 2500.00 by the amount we charge you for the "Fuel Up Front" product

The between EUR 150.00 and EUR 2500.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.


Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

Debit cards are not accepted.

Requirement to bring a valid driving licence with you.

In SLOVENIA, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe, 
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. 

Minimum licence requirements 

All drivers must have held their licences for at least 2 years from the date of pick-up. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.

All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.

You will be responsible for all costs whether they're down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is EUR 07.00 per day, per driver (charged for a max 10 days to cover rental up to 28 days).

Minimum driver age restrictions 

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.

You need to be at least 21 years old to hire and drive following car groups: A, B, C, D, G, H, I, K and P.
For car groups E, F, J, L, M, N and O you need to be at least 23 years old. 

Young driver surcharge

If you or any of your drivers are under 23 when you pick up the vehicle, you will each have to pay a young driver surcharge. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge and is likely to be EUR 12.20 per day and max. EUR 122.00 per rental.

Maximum driver age restrictions 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

In most cases there is no maximum driver age restriction

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winter tires fee from 15Nov - 15Mar and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles 
Refuelling options
Fuel Up Front - this is charged at the average at the average fuel price in SLOVENIA at the start of your rental period. This is only available where you have added it as an option at booking stage, or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use.

Pay on Return - If you are renting a "connected car", you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre). If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs are based on the manufacturer's stated fuel tank capacity). We charge between EUR 3.00 per liter + EUR 15.00 as refueling service fee at the end of the rental period. The price per litre will be stated on your Rental Agreement Form.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle + EUR 700.00.

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed. 

The late return processing fee is EUR 10.00 per day.

Car seats

We offer baby, infant and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 100.00 and EUR 200.00 on top of the hire fee.

GPS units are available.

Snow chains are available.

Unless we agree otherwise, you are only allowed to use the vehicle in:

• EU Countries

It is not allowed to enter: Bulgaria, Romania, Estonia, Latvia, Lithuania, Russian federation, Belarus, Ukraine and Turkey.

Car groups A, B, C, D, G, H, I, K and P are allowed to enter: Croatia, Bosnia and Herzegovina, Serbia, Montenegro, Albania, Norway, Switzerland, Liechtenstein, Monaco, Andorra and Gibraltar.

Your rental will be subject to a cross border fee of EUR 10.00 per day and up to max. EUR 70.00 per rental and you must agree this with us in advance of travel.

Please note that if you are permitted to take the vehicle outside of Slovenia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.