Damage to the vehicle
Which amounts is the Customer required to pay in the event of damage to the vehicle during the rental if the Customer has not purchased a damage waiver or if said waiver is not already included in the rental rate or if the waiver does not apply in the specific case?
In case the vehicle is damaged during the rental, the Company will evaluate at its own discretion whether to proceed with the repair or substitution of the damaged parts. In any case, the Customer is required to pay the following amounts:
- the amount of the estimated damage, corresponding to the estimated cost of replacement of the damaged parts or the estimated cost of repairing the same. The methodology for estimating these amounts, which also include the cost of labour and any loss of use of the vehicle, is set forth in Section 10 "Damage, Loss or Theft" of the General Conditions of Rental;
- EUR 102.60 (VAT included) - or EUR 123.12 (VAT included) in the case of rentals at airports; or EUR 119.02 (VAT included) in the case of rentals at train stations as an all-inclusive amount for one day of idle time of the vehicle required to allow our experts to assess the damage. This amount will be charged only once even in case of multiple damages to the vehicle;
- EUR 42.70 (VAT included) - or EUR 51.24 (VAT included) in the case of rentals at airports; or EUR 49.53 (VAT included) in the case of rentals at train stations - as an all-inclusive amount for the logistic, IT and accounting management of the damage by the Company. This amount will be charged only once even in case of multiple damages to the vehicle.
The Customer will not be charged any amount if following the standard cleaning procedure no damage is evidenced.
If the Customer proves that the damage was due to a circumstance not attributable to him/her/them, we will refund the amounts previously charged. The Customer may request the refund by contacting the Customer Service team.
If the Customer proves that the actual extent of the damage and/or the actual amount incurred for repair or replacement is less than the amount estimated under Section 10 of the General Conditions, the Customer will be reimbursed the difference. The Customer may request the refund by contacting the Customer Service team.
Which waivers reduce the amount the Customer has to pay if the vehicle is damaged during the rental?
Avis branded rentals made in Italy include in the rate shown at the time of booking - as well as in the rate shown at the rental location - a basic level of reduction of the Customer's economic liability in case of damage to the vehicle during the rental period (“Collision Damage Waiver”, CDW).
If the reduction of economic liability in case of damages is included in the rental or has been purchased separately by the Customer and the vehicle is damaged during the rental, the Customer will be charged the lower amount between (i) the excess stated on the Rental Agreement, in case of applicability of the CDW and (ii) the overall amounts (A+B+C) indicated above.
In case of multiple damages to the vehicle which are clearly identified as such at check-in and which are not related to the same event, the Customer will be charged, for each individual damage, the lower amount between (i) the excess stated on the Rental Agreement, in case of applicability of the CDW and (ii) the overall amounts (A+B+C) indicated above, it being specified that the amounts under letters B and C will in any case be charged only once.
Any limitation or exclusion of economic liability of the Customer in case of damage to the vehicle (respectively, Collision Damage Waiver and Super Collision Damage Waiver, as provided below) does not apply to damages occurred or caused to the windscreen and the windows (save for the following provisions).
Any limitation or exclusion of economic liability of the Customer in case of damage to the vehicle (respectively, Collision Damage Waiver and Super Collision Damage Waiver, as provided below) is not effective and in any case expires for (i) damage caused by willful misconduct or gross negligence, as well as for (ii) damage to the interior of the vehicle, for damage caused to the roof (caused by lack of assessment of the height of the vehicle and of the objects protruding or overhanging the roof), for damage caused to the clutch kit, for damage caused by engine over-revving, for damage or theft of
tyres and/or rims, for damage caused to the underbody, unless the Customer proves said damage (or, in the case of the tyres and rims, the theft) was determined by a circumstance not attributable to him/her/them.
How much is the excess if the Customer has purchased CDW / the latter is included in the rental?
The excess, which corresponds to the maximum amount of the Customer's economic liability for each damage clearly identified at check-in and not related to the same event, is indicated in the booking process or in the rental fare shown at the rental location and is stated on the Rental Agreement and also in your booking confirmation email. Applicable taxes and eventually a surcharge in the case of rentals at airports or train stations will be added to the excess.
How do I get Collision Damage Waiver?
The Rental Agreement and your booking confirmation email indicate whether the reduction of economic liability for damages (Collision Damage Waiver) is included in the rental. If it isn't included, the price for this service will depend on the vehicle you’re renting, the place you’re renting it from and the duration of the rental. The price approximately ranges between EUR 17.64 (VAT included) and EUR 26.47 (VAT and eventual surcharge in case you rent at an airport / train station included) per day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days; from the 31st day, the daily surcharge will revert.
Is there a waiver available to reduce my excess further?
Yes, Super Collision Damage Waiver (SCDW) is a service which reduces your excess to zero in case of damages to the vehicle during the rental period: therefore, in this case, the Customer will not be charged any amount for damages to the vehicle, save for the application of the last two paragraphs of the previous clause "Which waivers reduce the amount the Customer has to pay if the vehicle is damaged during the rental?". The price depends on the vehicle, the rental location and duration of the rental and approximately ranges between EUR 23.01 (VAT included) and EUR 43.92 (VAT and eventual surcharge in case you rent at an airport / train station included) per day. If you rent the vehicle for more than 15 days, you'll only be charged foramaximum of 15 days and get cover for the duration of your rental, up to 30 days; from the 31st day, the daily surcharge will revert.
Which amounts is the Customer required to pay if the windscreen or any other window is damaged?
In case of damages to the windscreen or windows the Customer will have to pay the overall amounts (A+B+C) indicated in the previous clause "Which amounts is the Customer required to pay in the event of damage to the vehicle during the rental if the Customer has not purchased a damage waiver or if said waiver is not already included in the rental rate or if the waiver does not apply in the specific case?".
Is there a waiver which reduces the Customer's economic liability in case of damages to the windscreen or any other window?
Yes, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero.
The price of this service depends on the vehicle you're renting, the place you're renting it from and the duration of the rental. Said price approximately ranges between EUR 6.15 (VAT included) and EUR 9.15 (VAT and eventual surcharge in case you rent at an airport / train station included) per day. If you’ve bought the Windscreen Protection waiver, it will be stated on your Rental Agreement. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days; from the 31st day, the daily surcharge will revert.
Are there any cases in which the waivers which reduce or eliminate the economic liability for damages to the vehicle do not apply?
Yes. The amount the Customer will have to pay will not be reduced if the damage was caused by or is the result of:
- water or fire damage, attributable to the Customer;
- wilful misconduct or grossly negligent behaviour or a conduct put in place in violation of the provisions set forth in Article 5 (Vehicle Use) and Section 8 "During the Rental, Using the Vehicle" of the General Conditions of Rental.
The Customer also does not benefit from the reduction or elimination of economic liability where he/she/them intentionally provides incorrect information in the incident report form.
Where can I find information of damage charges I've paid?
If we find damage, we'll charge the amount you have to pay to your card. If the Customer has provided the Company with his/her/their email address, the Customer will receive, immediately after the damage charge is made, an email containing the complete information regarding the payment made. In any case, the details of the payment made by the Customer will also be available at the following link: www.avisautonoleggio.it/fattura-online.
Damage, loss or theft of keys, accessories, vehicle documents or optional extras
Damage, loss or theft of the vehicle keys, accessories and documents
In case of damage, loss or theft of the vehicle keys, accessories or documents, the Company will evaluate at its own discretion whether to proceed with the repair (where applicable) or substitution of the damaged parts.
In any case, the Customer is required to pay (i) the amount of the estimated damage, corresponding to the estimated cost of replacement of the affected parts or the estimated cost of repair of the same and (ii) EUR 102.60 (VAT included) or EUR 123.12 (VAT included) in the case of rentals at airports; or EUR 119.02 (VAT included) in the case of rentals at train stations as an all-inclusive amount for one day of idle time of the vehicle.
If the Customer proves that the damage, loss or theft was due to a circumstance not attributable to him/her/them, we will refund the Customer the amounts previously charged. The Customer may request the refund by contacting the Customer Service team.
If the Customer can prove that the actual extent of the damage and/or the actual amount incurred for repair or replacement is less than the amount estimated under Section 10 of the General Conditions of Rental, the Customer will be reimbursed the difference. The Customer may request the refund by contacting the Customer Service team.
Waivers that reduce (Collision Damage Waiver) or eliminate (Super Collision Damage Waiver) the economic liability for damage to the vehicle also cover, under similar conditions, the cases of damage, loss or theft of the keys, accessories or documents of the vehicle. Specifically, in case of purchase of CDW, the Customer will be charged the lower amount between (i) the excess stated in the Rental Agreement and (ii) the aforementioned replacement or substitution costs and vehicle idle time; in case of purchase of SCDW, the Customer will not be charged any amount.
Damage, loss or theft of optional extras
In case of damage, loss or theft of optional extras, the Company will evaluate at its own discretion whether to proceed with the repair (where applicable) or substitution of the damaged parts. In any case, the Customer is required to pay the amount of the estimated damage, corresponding to the cost of replacement of the affected parts or the estimated cost of repair of the same.
If the Customer proves that the damage, loss or theft was due to a circumstance not attributable to him/her/them, we will refund the amounts previously charged. The Customer may request the refund by contacting the Customer Service team.
If the Customer can prove that the actual extent of the damage and/or the actual amount incurred for repair or replacement is less than the amount estimated under Section 10 of the General Conditions of Rental, the Customer will be reimbursed the difference. The Customer may request the refund by contacting the Customer Service team.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email plus tax and surcharge. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn’t included, the price depends on the vehicle you're renting and the place you're renting it from. Theft Protection is mandatory in Italy and already included in the rate.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between Euro 19.98 (VAT included) and Euro 33.26 (VAT and airport /city surcharges included) a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
- Keys being left in the vehicle
- Keys being lost or stolen
- Using the vehicle in breach of the contract
- If the theft of the vehicle, the options or the loss of the extra options was caused by customer negligence or serious misconduct
Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by email, you'll be able to find details of this payment here www.avisautonoleggio.it/fattura-online.
Damage to people and their property What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
- By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
- By you breaking the law
- As a result of your negligence or recklessness.
What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
- A maximum of Euro 100,000 in the event of death, loss of limbs or eyes or permanent total disability
- A maximum of Euro 25,000 towards emergency medical expenses related directly to the accident
- Medical assistance and rescue costs (conditions apply)
- Luggage up to Euro 2,000 per vehicle excluding rented products (if applicable and with a limit of Euro 250 per item)
- Expenses for replacing main house keys and locks up to Euro 250
- Emergency travel expenses up to Euro 250
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG S.p.A. (2 Della Chiusa Street - 20123 Milan). You will need to agree to their terms and conditions. How do I get Personal Accident Insurange?
How do I get Personal Accident Insurance?
If you've bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you’re renting from, but you can expect it to costs between Euro 7.32 (VAT included) and Euro 8.64 (VAT and airport/city surcharges included) a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:
- A maximum of Euro 200,000 in the event of death, loss of limbs or eyes or permanent total disability
- A maximum of Euro 50,000 towards emergency medical expenses related directly to the accident
- Medical assistance and rescue costs (conditions apply)
- Baggage up to Euro 6,000 per vehicle excluding any items you rented through us (again, there are conditions, and a limit of Euro 350 per item)
- Expenses for replacing main house keys and locks up to Euro 750
- Emergency travel expenses up to Euro750
Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you're renting from, but you can expect it to costs between Euro 10.98 (VAT included) and Euro 13.18 (VAT and airport/city surcharges included) a day.
What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
Super Cover includes Super Damage Waiver, Super Theft Protection.
- The price depends on the vehicle and location but you can expect it to costs between Euro 32.05 (VAT included) and Euro 57.96 (VAT and airport /city surcharges included) a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Semi Complete Avis Protection includes Super Damage Waiver, Super Theft Protection, Crystal Protection and Extended Roadside Assistance.
- The price depends on the car category and the location, but is approximately between Euro 56.16 (VAT included) and Euro 94.75 (VAT and airport/city surcharge included) per day. If the Customer rents the vehicle for more than 15 days, he will be charged a maximum of 15 days and the duration of the rental will be covered, up to 30 days
Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. Find out more: see "Roadside Assistance Plus" within the "Miscellaneous Information" section of this document.
- The price depends on the vehicle and location but you can expect it to costs between Euro 67.14 (VAT included) and Euro 107.93 (VAT and airport /city surcharges included) a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Any limitation or exclusion of liability underwritten is not effective and, in any case, expires for damage caused voluntarily or carelessness, as well as for damage to the interior of the vehicle, for damage caused to the roof (caused by lack of assessment of the height of the vehicle and of the objects protruding or overhanging the roof), for damage caused to the clutch kit, for damage caused by engine over-revving, for damage or theft of tyres and/or rims, for damage caused to the underbody.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs Find out more: see "What will you pay if I don't have…" within this section of this document then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
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