Avis Car Rental FAQs

Avis provides liability coverage for its vehicles as required by applicable law. In most instances, this will include coverage for the renter or authorized driver up to the financial responsibility limits of the applicable jurisdiction at no additional charge. In some states, the liability coverage provided is excess to any other applicable coverage. This means the renter's personal liability insurance is used first, and the Avis protection will not apply until the renter's or driver's insurance, if any, has been exhausted. Please check the rental agreement or nearest Avis reservation center regarding the applicability of automobile liability coverage to specific locations. You should also check with your own insurance company to determine the level of your protection under their policy.

Exceptions: 
CALIFORNIA: Automobile Liability and Property Damage Protection is not included in the rental rate. The customer may provide automobile liability insurance through a personal insurance policy or may purchase Additional Liability Insurance.
MISSOURI: Avis does not provide Automobile Liability Insurance and Property Damage Protection unless the renter/authorized driver does not carry a personal automobile liability insurance policy. In that case, Avis will provide coverage up to the fFnancial Responsibility Limits (FRL) at no additional charge.
NEW YORK: Avis provides liability coverage for its vehicles as required by applicable law. In most instances, this will include coverage for the renter or authorized driver up to the Financial Responsibility Limits of the applicable jurisdiction at no additional charge.

TEXAS: Automobile Liability and Property Damage Protection is not included in the rental rate. The customer may provide automobile liability insurance through a personal insurance policy or may purchase Texas Automobile Rental Liability Insurance.
UTAH: Avis does not provide Automobile Liability Insurance and Property Damage Protection unless the renter or authorized driver does not carry a personal automobile liability insurance policy. Inthat case, Avis will provide this coverage up to the Financial Responsibility Limits (FRL) at no additional charge.

Insurance helps you pay for any auto damage that happens during your rental period. You may have existing coverage, and Avis also offers rental insurance options.

Learn how you can remain protected

What is a Loss Damage Waiver? What is a collision damage waiver? Find the answers to these common car rental insurance questions so you can choose the coverage you need.

Customer Service

Reservations & Avis.com Assistance - 1-800-230-4898

Wizard Number / Preferred Profile Updates - 1-866-842-5552
Monday - Friday 8am-5pm EST

Worldwide Telephone Numbers - click here

Preferred Members who have registered with Avis.com and have a My Avis profile can login to modify their protections/coverages. Once logged in, click the "Edit" link in the "Protections/Coverages" module on the My Account page. Choose which protections/coverages you'd like to accept or decline, and submit the form. These changes will take a few days to process, but will automatically update in your profile and apply to future reservations.

No, but you are responsible for the vehicle in the event of damage. You should check with your respective insurance company to see if you have ample coverage while renting a vehicle. In the event you do not have proper coverage, Avis sells a variety of protection coverages for your rental.

The benefits of the coverages vary by location. If you have questions about a specific coverage, please check with the renting location or contact customer service. You may select the coverages available at a particular rental location during your online reservation process, or upon arrival at the rental location. Please keep in mind that you always have the opportunity to change your coverage selections at the counter when you pick up your car. You can also save your protections/coverages preferences on your My Avis or Preferred profile.

If an Avis vehicle is being used to transport a group (such as a team, camp, etc.), the group must provide Avis with their own group liability insurance. Please call 800-633-3469 for more information.