- Forgot username?
- Forgot password?
- Not You?
- Need an account? Create one now
-
More Log In Options
- If you already have a 6 digit Wizard number, Go Here!
Best Rate Guarantee
Create or log in to your Budget.com account to get the best rate.
Exceptions:
- Car Rental rates from other car rental companies (including but not limited to Avis, National Enterprise, Alamo, Sixt, Dollar, Payless, etc) do not qualify.
- Rates obtained through the use of discounts, coupons, upgrade offers, pre-negotiated (e.g.. group, government, corporate, tour, insurance replacement rentals) or similar rates do not qualify.
- Car rental included as a part of a package rate (e.g. airfare + hotel + car rental, hotel + car rental, airfare + car rental) does not qualify.
- Car rental rates found on an auction or wholesale websites which do not display the name of the car rental company until after purchase, do not qualify.
- Car rental rates obtained from a website that requires a member login order to obtain the rate do not qualify
Free Day earned on 3rd day Minimum
Offer of one day free of the daily time and mileage charges on an intermediate (group C) through a full-size four-door (group E) car. Taxes, concession recovery fee, customer facility charges ($10/contract in CA) and fuel charges are extra. Optional items such as LDW and other surcharges may apply and are extra. Offer valid on minimum three-day rental. The renter is responsible for any additional time and mileage charges over one day. Coupon cannot be used for one-way rentals. One coupon per rental. Offer may not be used in conjunction with any other coupon, promotion or offer. Coupon valid at Budget locations in contiguous U.S. (excluding the New York Metro area). Holiday and other blackout periods may apply. If a rental begins during a blackout period, the whole rental is blacked out and doesn't qualify for use of coupon. An advance reservation is required. Customer must provide profile number associated with the coupon. Reservation must be cancelled by rental date, or coupon will be used. Offer subject to vehicle availability at time of reservation and may not be availabe on some rates at some times. For reservations made on Budget.com, free day will be applied at the time of rental. Budget reserves the right to alter the terms and conditions and use of coupons. Budget reserves the right to refuse or expire coupons at any time without prior notification. Coupons cannot be applied to completed rentals. Renter must meet Budget age, driver and credit requirements. Minimum age may vary by location. An additional daily surcharge may apply for renters under 25 years old. Rental must begin on or before 12/31/23.
FREE UPGRADE
One car class upgrade subject to availability on compact through full-size four-door car booking.
VERIFICATION CODE OPTION
VERIFICATION CODE VIA SMS
VERIFICATION CODE VIA EMAIL
For added security, we will send you a verification code to verify your identity.
Please choose a way to receive your verification code.
Receive by Text:
{{vm.securityAssessmentSummary.otpTokenverifiers.phoneNumber.value}}
Receive by Email:
{{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}
VERIFICATION CODE
Choose Verification Method
ACCOUNT LOCKED
Sorry, the maximum number of attempts has been reached. For your security your account has been locked.
To activate your account, click on the link we sent to your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}
EMAIL SENT
Email to reactivate your account sent.
PASSWORD EXPIRED
RESET PASSWORD
Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Avis Customer Service telephone number.
RESET PASSWORD
Enable Location
Location services must be enabled to choose your car. Please check your browser's setting.
5-STAR SAFETY
The National Highway Transportation Safety Administration from time to time rates vehicles for safety standards. Based on our last review, this vehicle was rated as a 5-star vehicle. Please note these ratings are subject to change and reflect our last review.
STAY IN COMPLIANCE WITH YOUR COMPANY POLICY
Thank You
Great. Thanks for letting us know
You may be subject to further employment verification at time of rental.
You can always add a new discount code if you have one.
Best Rate Guarantee
Create or log in to your Avis.com account to get the best rate.
Exceptions:
- Car rental rates from other car rental companies (including but not limited to Avis, National, Enterprise, Alamo, Sixt, Dollar, Payless, etc) do not qualify.
- Rates obtained through the use of discounts, coupons, upgrade offers, pre-negotiated (e.g., group, government, corporate, tour, insurance replacement rentals) or similar rates do not qualify.
- Car rental included as part of a package rate (e.g. airfare + hotel + car rental, hotel + car rental, airfare + car rental) does not qualify.
- Car rental rates found on an auction or wholesale websites which do not display the name of the car rental company until after purchase, do not qualify.
- Car rental rates obtained from a website that requires a member login order to obtain the rate do not qualify.
Free Day Earned on 3rd Day Minimum
Offer of one day free of the daily time and mileage charges on an intermediate (group C) through a full-size four-door (group E) car. Taxes, concession recovery fee, customer facility charges ($10/contract in CA) and fuel charges are extra. Optional items such as LDW and other surcharges may apply and are extra. Offer valid on minimum three-day rental. The renter is responsible for any additional time and mileage charges over one day. Coupon cannot be used for one-way rentals. One coupon per rental. Offer may not be used in conjunction with any other coupon, promotion or offer. Coupon valid at Avis locations in the contiguous U.S. (excluding the New York Metro area). Holiday and other blackout periods may apply. If a rental begins during a blackout period, the whole rental is blacked out and does not qualify for use of coupon. An advanced reservation is required. Customer must provide profile number associated with the coupon. Reservation must be cancelled by rental date, or coupon will be used. Offer subject to vehicle availability at time of reservation and may not be available on some rates at some times. For reservations made on Avis.com, free day will be applied at time of rental. Avis reserves the right to alter the terms and conditions and use of coupons. Avis reserves the right to refuse or expire coupons at any time without prior notification. Coupons cannot be applied to completed rentals. Renter must meet Avis age, driver and credit requirements. Minimum age may vary by location. An additional daily surcharge may apply for renters under 25 years old. Rental must begin on or before 12/31/24.
Rent a Car at Sarasota Downtown
{{vm.title}}
{{vm.reason}}
- {{vm.errorMsg}}
msg.res.rateinfo
Your Rate Code cannot be used for this reservation due to following reason(s):
- Rate Code requires minimum length of 5 days
Age
Providing your age allows us to give you a more accurate rental estimate. Restrictions and fees may apply for underage driver's.
Country
Providing your country allows us to give you a more accurate rental estimate.
Do you have an Avis Wizard Number?
Select the Avis Wizard Number option to enter both your Avis Wizard Number and Last Name
Do you have a Discount Code?
Select the Discount Code option to enter an AWD (Avis Worldwide Discount), Coupon Code or Rate Code
We are sorry, Avis Preferred Points cannot be combined with additional offers and discounts. Only one offer can be applied per reservation. If you wish to use your Preferred Points for this reservation, please remove coupon code.
Coupon Count
These are the available options that may be redeemed.
Reserve
Reserve your bookings in One click.
COUPON INFO
Your coupon number cannot be used for this reservation due to following reason(s):
- The coupon code entered is not valid. Coupon codes are seven characters, four letters followed by three numbers.
- err.bcd.bcdFormat
{{vm.heading}}
{{vm.description}}
Sarasota Downtown (AVSD1)
Address:
435 N Washington Blvd,
Sarasota,
FL,
Florida,
34236,
U S A
Phone:
(1) 941-806-6095
Location Type:
Corporate
Hours of Operation:
Sun 9:00 AM - 12:00 PM; Mon - Fri 8:00 AM - 6:00 PM; Sat 8:00 AM - 2:00 PM
Holiday Hours:
2024
MEMORIAL DAY
May
27
08:00AM - 04:00PM
INDEPENDENCE DY
July
4
08:00AM - 04:00PM
LABOR DAY
September
2
08:00AM - 04:00PM
THANKSGIVING DY
November
28
closed
CHRISTMAS DAY
December
25
closed
2025
NEW YEARS DAY
January
1
closed
EASTER
April
20
closed
MEMORIAL DAY
May
26
08:00AM - 04:00PM
INDEPENDENCE
July
4
08:00AM - 04:00PM
LABOR DAY
September
1
08:00AM - 04:00PM
Pick-up Service Available
To use our free pick-up service, call your A rental location directly at the location phone number listed on your reservation confirmation. Pick-up service policies (hours of availability, allowable pick-up distance, etc.) vary by location so it's important that you call the location and make arrangements for pick-up at least 24 hours before your desired rental time. When you call the location, be ready to provide all applicable information including precise address, exact time of pick up, and a phone number where you can be reached at that time.
Please note that an off-airport Budget location cannot pick you up at an airport that has a Budget location. In this case, either you must rent your car at the airport location, or provide your own transportation to the off-airport location where you prefer to rent
Pick-up Service Available
To use our free pick-up service, call your A rental location directly at the location phone number listed on your reservation confirmation. Pick-up service policies (hours of availability, allowable pick-up distance, etc.) vary by location so it's important that you call the location and make arrangements for pick-up at least 24 hours before your desired rental time. When you call the location, be ready to provide all applicable information including precise address, exact time of pick up, and a phone number where you can be reached at that time.
Please note that an off-airport Budget location cannot pick you up at an airport that has a Budget location. In this case, either you must rent your car at the airport location, or provide your own transportation to the off-airport location where you prefer to rent
Terms & Conditions
Coberturas Opcionales
Daño
¿Qué productos reducen el monto que tengo que pagar si el vehículo se daña durante el alquiler?
Si tiene una póliza de Exoneración en caso de daños por colisión (CDW) y el vehículo, las llaves, cualquier accesorio o cualquier documento del vehículo sufren daños, el monto que tiene que pagar por el daño se reducirá a no más que el exceso establecido en su contrato de alquiler, lo que significa que pagará por el costo de reparación o reemplazo más un cargo de procesamiento por daños de EUR 54.70 (IVA y recargos de aeropuerto incluidos) o el exceso, el que sea menor.
Se acuerda que el exceso exonerable (CDW) se aplicará a todos los daños encontrados en el vehículo que estén claramente identificados en el momento de la devolución y que no estén relacionados con ningún otro daño preexistente. En caso de múltiples daños relacionados con el mismo evento, la responsabilidad del cliente se limitará al monto cotizado en el contrato de alquiler.
Si puede demostrar que el daño fue menor de lo que dijimos, le reembolsaremos la diferencia.
Queda excluida la cobertura del parabrisas y las ventanas, así como de los neumáticos.
Cualquier limitación o exclusión de responsabilidad (CDW) no es efectiva y, en cualquier caso, expira por daños causados voluntariamente o debido a negligencia, así como por daños en el interior del vehículo, por daños causados en el techo (causados por falta de evaluación de la altura del vehículo y de los objetos que sobresalen del techo), por daños causados al kit del embrague, por daños causados por exceso de revoluciones del motor, por daños o robo de neumáticos o llantas, por daños causados a la parte inferior del vehículo.
¿Cuánto es el exceso?
Esto se indica en su contrato de alquiler y también en su correo electrónico de confirmación de reserva, más impuestos y recargo. Para reducir el exceso aún más, puede comprar un producto de reducción de exceso. Esto también reduce el cargo administrativo.
¿Cómo obtengo la Exoneración en caso de daños?
En la mayoría de los casos, la Exoneración en caso de daños se proporciona con el vehículo como norma. Si está incluida, se indicará en su contrato de alquiler y en su correo electrónico de confirmación de reservación. Si no está incluida, el precio depende del vehículo que alquile y del lugar donde lo alquile. Sin embargo, puede esperar que cueste entre EUR 17.64 (IVA incluido) y EUR 26.07 (IVA y recargos de aeropuerto incluidos) al día. Si alquila el vehículo por más de 15 días, solo le cobraremos un máximo de 15 días y tendrá cobertura por la duración de su alquiler, hasta 30 días.
¿Hay algún producto de reducción de exceso disponible para reducir mi exceso aún más?
Sí, Súper exoneración en caso de daños por colisión (SCDW) es un producto de reducción de exceso que reduce su exceso a cero. El precio depende del vehículo y la oficina, pero puede esperar que cueste entre 23,01 EUR (IVA incluido) y 30,19 EUR (IVA y recargos de aeropuerto o ciudad incluidos) por día. Si alquila el vehículo por más de 15 días, solo le cobraremos un máximo de 15 días y tendrá cobertura por la duración de su alquiler, hasta 30 días.
¿Tendré que pagar si el parabrisas o cualquier otra ventana se daña?
Sí. Sin embargo, la Protección para el parabrisas reduce el monto que tiene que pagar a cero en caso de que el parabrisas o cualquier otra ventana se dañe. Tener protección para el parabrisas también significa que no pagará ningún cargo administrativo.
¿Cómo obtengo la Protección para el parabrisas?
Si adquirió Protección para el parabrisas, se indicará en su contrato de alquiler. El precio depende del vehículo que alquile y del lugar donde lo alquile. Sin embargo, puede esperar que cueste entre 5,16 EUR (IVA incluido) y 8,13 EUR (IVA y recargos de aeropuerto o ciudad incluidos) por día. Si alquila el vehículo por más de 15 días, solo le cobraremos un máximo de 15 días y tendrá cobertura por la duración de su alquiler, hasta 30 días.
¿Qué ocurre si daño cualquier otro accesorio opcional que me alquilen?
Si se daña cualquier accesorio opcional, debe pagar el costo de reemplazo, o su costo de reparación estimado además de la tarifa de alquiler.
¿Existen momentos en que el exceso no aplica?
Sí, el monto que paga no se reducirá si el daño fue causado por o como resultado de lo siguiente:
- Daño por agua o fuego, que no fue su culpa.
- Conducir el vehículo sin el debido cuidado y atención
- Conducir o usar el vehículo contraviniendo su contrato
¿Qué debo pagar si no tengo Exoneración en caso de daños?
Si el vehículo, las llaves, cualquier accesorio o cualquier documento del vehículo se daña durante su alquiler, a menos que pueda probar que el daño no fue de ninguna manera su culpa o debido a su negligencia, deberá pagar:
- O bien el costo de reemplazo, o bien los costos de reparación estimados, lo que sea más económico
- Más el tiempo de inactividad del vehículo terrestre de EUR 121.07 (incluyendo IVA y recargos de aeropuerto/ciudad). Este es un monto fijo por alquiler, independientemente del tiempo de inactividad del grupo de vehículo alquilado.
- Más el cargo de procesamiento por daños de EUR 54.70(IVA incluyendo recargos de aeropuerto/ciudad).
¿Dónde puedo buscar información de los cargos por daños que he pagado?
Si encontramos daños, le cobraremos el monto que tenga que pagar a su tarjeta. A menos que nos haya pedido que le enviemos un recibo por correo postal o electrónico, podrá ver los detalles de este pago aquí http://www.avisautonoleggio.it/fattura-online.
Robo
¿Qué productos reducen el monto que tengo que pagar si el vehículo se pierde o es robado durante el alquiler?
Si tiene una póliza de Protección contra robo (TP) y el vehículo es robado, el monto que tiene que pagar se reducirá a no más que el exceso establecido en su contrato de alquiler, lo que significa que pagará por el costo de reparación o reemplazo o el exceso, lo que sea menor. Si puede demostrar que el daño de ninguna manera fue su culpa o debido a su negligencia, le reembolsaremos estos costos. Si puede demostrar que el daño fue menor que lo que dijimos, le reembolsaremos la diferencia. Si puede demostrar que la pérdida o el robo de ninguna manera fue su culpa o debido a su negligencia, le reembolsaremos estos costos.
¿Cuánto es el exceso?
Esto se indica en su contrato de alquiler y también en su correo electrónico de confirmación de reserva, más impuestos y recargo. Para reducir el exceso aún más, puede comprar un producto de reducción de exceso.
¿Cómo obtengo Protección contra robo?
En la mayoría de los casos, la Protección contra robo se proporciona con el vehículo como norma. Si se incluye, se indicará en su contrato de alquiler y en su confirmación por correo electrónico de la reserva. Si no está incluida, el precio depende del vehículo que alquile y del lugar donde lo alquile. La Protección contra robo es obligatoria en I
Normas sobre las tarjetas de crédito
¿Cuáles tarjetas de pago aceptan?
Aceptamos:
- American Express (excluyendo tarjetas American Express y cheques de viajero)
- Tarjetas Diners
- Tarjetas Discover
- Tarjetas de crédito Visa
- Tarjetas de débito Visa
- Tarjetas de crédito MasterCard
- Tarjetas de débito MasterCard
- Tarjetas de pago emitidas por Avis
No aceptamos tarjetas Visa Electron, tarjetas Maestro, tarjetas Cirrus, tarjetas JCB, ninguna tarjeta prepagada, incluso con el logotipo de Visa o MasterCard, ni ninguna otra tarjeta que las anteriormente indicadas.
No aceptamos tarjetas de pago digitales.
Para algunos vehículos se solicitan dos tarjetas de crédito tradicionales válidas. Deben haber sido emitidas por dos circuitos diferentes. Las tarjetas deben estar a nombre del cliente y una de las dos debe ser la tarjeta con la que se realizó la reserva.
¿Puedo pagar en efectivo?
Solo aceptamos pagos en efectivo para algunos grupos de vehículos (A, B, C). Necesitaremos realizar verificaciones adicionales de identidad, seguridad, licencia de conducir y crédito, además de requerir una prueba de domicilio.
Se requerirá siempre al cliente que envíe uno de los siguientes documentos:
• Copia de las últimas facturas de servicios (luz, gas, teléfono) registrados a nombre del cliente.
• Último recibo de pago del cliente.
• Certificado de registro en la Cámara de Comercio o copia de la Licencia en el caso de pequeñas empresas.
Para pagar en efectivo, además del costo del alquiler (incluida la compra de accesorios/servicios adicionales), se requiere el pago de un depósito de garantía que se cuantificará de la siguiente manera:
- + 300 EUR de garantía para:
- Costos de reabastecimiento de combustible del vehículo (si procede).
- Cargos adicionales (ejemplo: exceder el período de alquiler, devolver a otra oficina de alquiler, limpieza extraordinaria del interior) o cualquier extra.
- Cualquier costo adicional relacionado con daños (cuando corresponda).
- Cualquier costo adicional por no devolver servicios auxiliares.
El depósito de garantía se reembolsará al final del alquiler, sujeto a la compensación de cualquier costo adicional mencionado anteriormente.
¿Qué ocurre si me atraso en un pago?
Si se atrasa en un pago, se calcularán intereses a la tasa de descuento oficial vigente con un incremento de 5 puntos porcentuales, pero siempre respetando los límites legales.
Políticas para tarjetas de débito
Aceptamos las tarjetas de débito Visa y las tarjetas de débito MasterCard.
No aceptamos Visa Electron o tarjetas prepagadas.
Licencia de conducir
¿Debo tener mi licencia de conducir conmigo?
Sí. Todos los conductores deben tener todas las partes de su licencia de conducir válida. Deben tener tanto su licencia de conducir como una licencia de conducir internacional o una traducción oficial al inglés notariada de su licencia de conducir si:
- La licencia de conducir fue emitida en Europa y usted alquila en un país fuera de Europa.
- O si la licencia de conducir fue emitida en un país no europeo y usted alquila fuera de ese país.
- O si la licencia de conducir fue emitida en un alfabeto diferente al romano, como el árabe, griego, ruso, hebreo o japonés.
No aceptamos licencias de conducir digitales.
¿Hay un tiempo mínimo de emisión de mi licencia?
Sí. Todos los conductores deben haber tenido sus licencias durante al menos 12 meses (2 años entre 21 a 24 años y si se alquila un vehículo de categoría superior a C). Si una licencia no muestra que el conductor la posee por el tiempo mínimo, entonces debe proporcionar evidencia, como:
- Licencias de conducir anteriores
- O una carta de su autoridad emisora de licencias de conducir que indique que el cliente la ha poseído por el tiempo mínimo.
Tengo condenas no purgadas en mi licencia, ¿puedo conducir?
Si cualquier conductor tiene condenas por conducir no purgadas por:
- conducir de forma descuidada, imprudente o peligrosa,
- conducir o intentar conducir bajo la influencia de alcohol o drogas,
- usar un vehículo sin seguro contra terceros
- robar o tomar un vehículo sin autorización
- estar descalificado o si tiene dos o más condenas no purgadas por ofensas no indicadas arriba, lamentablemente, no podrán conducir nuestros vehículos.
Responsabilidad civil y daño a la propiedad
La información no está disponible en este momento; consulte en el momento del alquiler.
La información no está disponible en este momento; consulte en el momento del alquiler.
El seguro de responsabilidad civil cumple con las leyes de seguro del país. El cliente puede solicitar información adicional de los beneficios, condiciones y aceptación en el momento del alquiler.
Nota: Algunas tarjetas de crédito proporcionan cobertura de seguro, con ciertas limitaciones, como beneficio por utilizar la tarjeta para alquilar vehículos. Se recomienda al cliente comunicarse con el emisor de la tarjeta antes de alquilar el vehículo. Cualquier exoneración se debe discutir directamente en la oficina al llegar.
Age Requirements
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 2 years at the start of your rental. For car groups A, B and E you - and all the authorized drivers - need to be at least 19 years old and have held a full, valid driving licence issued from at least 1 year.
A higher minimum age limit may apply to certain vehicles.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.
I'm under 25; do I need to pay a young driver surcharge?
If you - or any of your drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from - but you can expect it to be between EUR 21.39 (Vat included) and EUR 25.66 (Vat and airport/city surcharges included), per day, for each driver.
If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.
Age Requirements
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 2 years at the start of your rental. For car groups A, B and E you - and all the authorized drivers - need to be at least 19 years old and have held a full, valid driving licence issued from at least 1 year.
A higher minimum age limit may apply to certain vehicles.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.
I'm under 25; do I need to pay a young driver surcharge?
If you - or any of your drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from - but you can expect it to be between EUR 21.39 (Vat included) and EUR 25.66 (Vat and airport/city surcharges included), per day, for each driver.
If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.
Estimated Totals
Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.
Estimated total is subject to change based upon exchange rates at the time of rental.
Fuel Policy
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.
Fuel Options
I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if its virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 15.00 Euro.
What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
- Do not buy Fuel Up Front
- Do not return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We recommend you to fill up as close to the return location as you can. Otherwise we charge the average fuel price at the end of the rental period for Italy as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Included a surcharge per liter as indicated on your rental agreement. If we have to refuel the vehicle, a refueling service fee of EUR 5.00 will be debited. This charge covers our cost of driving to the nearest petrol station at short notice and to restore the inconvenience of the potentially delaying the next customer's rental.
Electric Vehicles
How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.
What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:
Battery Charge | Fixed cost (inclusive of VAT) |
If you return the electric vehicle with 70% or more battery charge. | No Cost |
If you return the electric vehicle with between 11%-69% battery charge. | EUR 31.36 |
If you return the electric vehicle with 10% or less battery charge | EUR 49.78 |
ID Requirements
- the payment card that was used to make your booking.
- For some vehicles two valid traditional credit cards are requested. This should have been issue from two different circuits. The cards must be both in the name of the customer and, one of the two, must be the card with which the reservation has been made.
- photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
How much is the pre-authorisation?
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product
The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
ID Requirements
- the payment card that was used to make your booking.
- For some vehicles two valid traditional credit cards are requested. This should have been issue from two different circuits. The cards must be both in the name of the customer and, one of the two, must be the card with which the reservation has been made.
- photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
How much is the pre-authorisation?
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product
The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
One Way Rentals
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between Euro 14.64 (VAT included) and Euro 1332.16 (VAT and airport/city surcharges included). If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between Euro 576.45 (VAT included) and Euro 2622.95 (VAT and airport/city surcharges included).
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
Rental Options
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer Infant seat, Baby seat, Child booster seat. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Italy, all children must normally use a child car seat until they are 11 years old or 36 kg. Find out more: http://www.poliziadistato.it/
How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between Euro 11.59 (VAT included) and Euro 33.11 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 3 days, you will only be charged for a maximum of 3 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between Euro 30.50 (VAT included) and Euro 148.50 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between Euro 16.65 (VAT included) and Euro 19.65 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost
- Loss, Theft and damage Euro 100
- charging cable Euro 25
- support tool for GPS Euro 25.
- Gps bag Euro 20 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Can the Customer rent a device that offers satellite navigation, calls and Wi-Fi?
Yes. We propose a mobile device offering unlimited calls and data, GPS service and the possibility to use it as Wifi hotspot and much more.
The rental price of the Travel Companion (TCT) will depend on the rental office but is approximately between EUR 21.35 and EUR 25.62 (VAT and airport/city surcharge included) per day. If the Customer rents the vehicle for more than 20 days, he will be charged a maximum of 20 days and can use the device for the duration of the rental, up to 30 days.
In case of damage, theft or loss of the device, the Customer shall pay the costs as specified below:
- Smartphone EUR 220,00
- SIM EUR 25,00
- Power Cord EUR 8,00
- USB Cable EUR 4,00
- SmartPhone Cover EUR 15,00
- Docking Station EUR 20,00
- Car Battery Charger EUR 4,50
- Suction Cup EUR 8,50
- A/C Vent Support EUR 5,00
- Accessories Bag EUR 2,00
The above mentioned costs include VAT and are added to the cost of rental, as indicated on the contract. If the customer proves that the damages were not due to his/her responsibility or negligence, the relevant charged cost will be reimbursed.
Please note: in many Countries, Italy included, it is illegal to use mobile phones, tablet, and other devices while driving. It is the Customer's responsibility to drive safely and in compliance with the local applicable laws and regulations.The confirmation of the device is subject to availability at the time of collection of the vehicle.
I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I am concerned about the road conditions, do you offer all-weather tyres?
In some areas of Italy having Winter Tyres fitted or a set of Snow Chains on board when hiring a vehicle is recommended between November 15th and April 15th.
We have specific car groups equipped with winter tyres and price is included in the rate.
Please give us at least 2 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be Euro 8.19 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 5 days, you will only be charged for a maximum of 5 days and get to use the snow chains for the duration of your rental, up to 30 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between Euro 75.64 (VAT included) and Euro 118.22 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-
Returns
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is EUR 18.30 per day (VAT included).
Travel Into Other Countries
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
- Austria
- Czech Republic (luxury vehicles H and L categories excluded)
- Belgium
- Crozia (luxury vehicles H and L categories excluded)
- Denmark
- France
- Germany
- Luxembourg
- Norway
- Holland
- Portugal
- UK
- Slovenia (luxury vehicles H and L categories excluded)
- Spain
- Sweden
- Switzerland
For the Czech Republic, Croatia and Slovenia the transit of vehicles through the ports is not allowed.
Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.